Marketing Operations Manager

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Role Summary:

As the Marketing Operations Manager, you'll partner with senior leadership in APAC at a major video platform. This role is key to ensuring operational efficiency and strategic success by providing essential communication and decision-making tools.

Role:
• Lead the development of compelling and concise internal communications that are fully aligned with the client’s company's strategy.
• Act as a key advisor to senior leadership, supporting the development and delivery of presentations for critical business updates.
• Drive the organization of high-stakes meetings, including Quarterly Business Reviews (QBRs) and team on-sites, while curating agendas for strategic forums and ensuring consistent communication and follow-up.
• Develop and implement robust decision-making frameworks to streamline information flow and decision execution.
• Manage and provide strategic consultation on complex scenarios related to budgets, resource asks, and justifications.
• Own strategic planning processes to ensure effective and data-driven resource allocation.
• Lead the implementation and prioritisation of a calendar of key initiatives, ensuring they are directly tied to broader strategic goals.
• Partner with insights & analytics teams to establish, track, and report on key performance indicators (KPIs) and regularly compile results to inform high-level business decisions.

You:
• Bachelor's degree in Business Administration, Communications, or a related field.
• 8+ years of relevant experience in a strategy, operations, or similar leadership role, with a strong preference for 4+ years in the technology sector.
• Exceptional written and verbal communication skills, with a proven ability to craft and adapt strategic messaging for diverse senior-level audiences.
• Extensive experience working in a fast-paced, high-growth environment, demonstrating the ability to manage complex demands and lead through ambiguity.
• Expert-level familiarity with tools for project management and performance analytics.
• Deep passion for the web video/video-sharing ecosystem and digital culture, with a strong understanding of content creators and a proven ability to identify new opportunities.
• Superior organisational skills and meticulous attention to detail, with a demonstrated ability to bring order to large-scale, complex projects.
• Strong project management leadership, with a track record of successfully driving multiple high-priority projects to completion.
• A proactive and decisive self-starter with a proven ability to anticipate problems and develop solutions before they arise.
• Expertise in data analysis and a demonstrated ability to translate complex insights into clear, actionable recommendations for leadership.
• Exceptional verbal and written English communication and presentation skills and, ideally, fluent in another Asian language to support the projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

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