Job Description
Job Responsibilities
• Handling territory as ASM.
• Step up the customer experience.
• Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth
• Product performance feedback and competition benchmarking.
• TPM Implementation at Dealerships and drive the Service agenda
• Tracking competitor activities and keeping abreast with the latest trends and requirements.
• Readiness for new products.
• Product failure report and analysis to HO team.
• Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA
• Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory.
• Service network/ Capacity expansion as per DSS norms – Dealers & ASDs.
• Control on Warranty Claims
• Promoting Sales by providing service support.
• Promoting Genuine Spares Sales.
6
Competency Requirements
Technical/ Functional:
Dealership Management, Product Knowledge Market Knowledge , Network development, Basics of Finance
Behavioral:
Analytical Skills, People Management, Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus
7
Interface
Internal
External
Direct Interface
Sales, Marketing, Spares, Network
Dealers
Development, Central Quality Assurance
Indirect Interface
--
--
8
Any other specific requirements
• Handling territory as ASM.
• Step up the customer experience.
• Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth
• Product performance feedback and competition benchmarking.
• TPM Implementation at Dealerships and drive the Service agenda
• Tracking competitor activities and keeping abreast with the latest trends and requirements.
• Readiness for new products.
• Product failure report and analysis to HO team.
• Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA
• Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory.
• Service network/ Capacity expansion as per DSS norms – Dealers & ASDs.
• Control on Warranty Claims
• Promoting Sales by providing service support.
• Promoting Genuine Spares Sales.
6
Competency Requirements
Technical/ Functional:
Dealership Management, Product Knowledge Market Knowledge , Network development, Basics of Finance
Behavioral:
Analytical Skills, People Management, Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus
7
Interface
Internal
External
Direct Interface
Sales, Marketing, Spares, Network
Dealers
Development, Central Quality Assurance
Indirect Interface
--
--
8
Any other specific requirements
💡 Quick Summary
Seeking a career-building opportunity? The MC| L3|Service| Jodhpur Hub position is now open for candidates interested in the 12th Pass Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in 12th Pass Jobs is a plus.