Job Description
Job description
Key Responsibilities : Respond to inquiries and complaints from HCPs, pharmacies, distributors, consumers, and Sales Representatives. Investigate, document, and ensure accurate responses on the appropriate forms / databases.Determine if inquiries require further investigation, triaging complaints or adverse events according to Drug Safety and Quality Assurance Protocols .Manage client expectations to ensure satisfaction and meet or exceed deliverables.Assist in process-related and administrative work , including maintaining compliance for client-specific documents and folders.Act as the primary contact point for project-related matters, both for the client and internally.Escalation management – Respond to internal, client, or third-party escalations effectively.Assist with billing reconciliation and monthly reports .Update and create standard response letters and FAQs to ensure all information is accurate and up to date.Key Requirements : Minimum 5 years of experience in Medical Information.Strong expertise in PharmacovigilanceExperience in managing medical information operations and leading teamsEnglish and French language proficiency (both written and spoken) is mandatoryHealthcare professional background (e.g., Pharmacist, Doctor, or similar)
Key Responsibilities : Respond to inquiries and complaints from HCPs, pharmacies, distributors, consumers, and Sales Representatives. Investigate, document, and ensure accurate responses on the appropriate forms / databases.Determine if inquiries require further investigation, triaging complaints or adverse events according to Drug Safety and Quality Assurance Protocols .Manage client expectations to ensure satisfaction and meet or exceed deliverables.Assist in process-related and administrative work , including maintaining compliance for client-specific documents and folders.Act as the primary contact point for project-related matters, both for the client and internally.Escalation management – Respond to internal, client, or third-party escalations effectively.Assist with billing reconciliation and monthly reports .Update and create standard response letters and FAQs to ensure all information is accurate and up to date.Key Requirements : Minimum 5 years of experience in Medical Information.Strong expertise in PharmacovigilanceExperience in managing medical information operations and leading teamsEnglish and French language proficiency (both written and spoken) is mandatoryHealthcare professional background (e.g., Pharmacist, Doctor, or similar)
💡 Quick Summary
Seeking a career-building opportunity? The Medical Information Manager position is now open for candidates interested in the Lab Technician / Pharmacist Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Lab Technician / Pharmacist Jobs is a plus.
