Job Description
Job Summary
Hours will be 25 hours per week, Monday to Friday 1.00pm 6.00pm
We are looking for an experienced, friendly, organised, and enthusiastic individual to join our hardworking and committed team. The ideal candidate will have excellent interpersonal skills, the ability to work well under pressure, and will provide high quality patient services.
Main duties of the job
To provide a comprehensive reception service to achieve an efficient and effective service in providing the best possible care to patients.
Receptionists Will
Greet people in a professional and courteous manner
Pass on relevant information and answer queries
Assist people to access the services they need
Undertake a variety of reception duties to assist in the smooth running of the Practice
About Us
Rickleton Medical Centre is a single handed practice with approximately 2700 patients. We are a small friendly practice that works extremely hard to provide the best service we can to help our patients and support our employees.
Date posted
30 January 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A5077-25-0000
Job locations
Office Row
Rickleton
Sunderland
NE38 +EH
Job Description
Job responsibilities
Duties and Responsibilities in line with Practice policies and procedures:
Answer the telephone as a priority
• Book/cancel appointments
• Take messages accurately and pass them on in a timely manner
• Deal with general enquiries
• Register new patients and temporary residents
• Greet and direct patients and visitors
• Respond to the needs of GPs and Nurses to enable efficient clinics
• Input and extract information from the Practice computer system
• Effectively liaise with Practice, Primary Care Organisations, patients, and other external organisations to assist promptly with the resolution and administration of queries
• Fully utilise EMIS Web and other IT systems
• Communicate effectively with the reception team to ensure policies and procedures are kept up to date
• Keep directories and databases up to date to ensure an efficient workflow
• Resolve job related issues, including patient documentation, and help resolve minor problems
• Dealing with mail internal and external
• Attend meetings when required
• To always work safely in accordance with legislation and Practice policies and procedures
• Flexibility of working hours/able to work at the desired times in line with the needs of the practice
• Any other reasonable duties requested by the Practice Manager or GP
• This list is not exhaustive
In addition to the above, the post holder will show respect and courtesy to patients and colleagues, and always maintain the confidentiality of patient and other Practice information. Working occasional extra hours may be required.
The job description is not exhaustive and may be adjusted periodically after review and consultation. You will be expected to carry out reasonable duties which may be requested from time to time.
Responsibilities
Job description Job responsibilities
Duties and Responsibilities in line with Practice policies and procedures:
Answer the telephone as a priority
• Book/cancel appointments
• Take messages accurately and pass them on in a timely manner
• Deal with general enquiries
• Register new patients and temporary residents
• Greet and direct patients and visitors
• Respond to the needs of GPs and Nurses to enable efficient clinics
• Input and extract information from the Practice computer system
• Effectively liaise with Practice, Primary Care Organisations, patients, and other external organisations to assist promptly with the resolution and administration of queries
• Fully utilise EMIS Web and other IT systems
• Communicate effectively with the reception team to ensure policies and procedures are kept up to date
• Keep directories and databases up to date to ensure an efficient workflow
• Resolve job related issues, including patient documentation, and help resolve minor problems
• Dealing with mail internal and external
• Attend meetings when required
• To always work safely in accordance with legislation and Practice policies and procedures
• Flexibility of working hours/able to work at the desired times in line with the needs of the practice
• Any other reasonable duties requested by the Practice Manager or GP
• This list is not exhaustive
In addition to the above, the post holder will show respect and courtesy to patients and colleagues, and always maintain the confidentiality of patient and other Practice information. Working occasional extra hours may be required.
The job description is not exhaustive and may be adjusted periodically after review and consultation. You will be expected to carry out reasonable duties which may be requested from time to time.
Person Specification
Qualifications Essential
• A minimum of five GCSEs or equivalent
Experience Desirable
• Medical Receptionist 1 year (required)
• Knowledge of Emis Web
Person Specification Qualifications Essential
• A minimum of five GCSEs or equivalent
Experience Desirable
• Medical Receptionist 1 year (required)
• Knowledge of Emis Web
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1+75 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Rickleton Medical Centre
Address
Office Row
Rickleton
Sunderland
NE38 +EH
Employer's website
https://www.rickletonmedicalcentre.nhs.uk/ (Opens in a new tab)
Hours will be 25 hours per week, Monday to Friday 1.00pm 6.00pm
We are looking for an experienced, friendly, organised, and enthusiastic individual to join our hardworking and committed team. The ideal candidate will have excellent interpersonal skills, the ability to work well under pressure, and will provide high quality patient services.
Main duties of the job
To provide a comprehensive reception service to achieve an efficient and effective service in providing the best possible care to patients.
Receptionists Will
Greet people in a professional and courteous manner
Pass on relevant information and answer queries
Assist people to access the services they need
Undertake a variety of reception duties to assist in the smooth running of the Practice
About Us
Rickleton Medical Centre is a single handed practice with approximately 2700 patients. We are a small friendly practice that works extremely hard to provide the best service we can to help our patients and support our employees.
Date posted
30 January 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A5077-25-0000
Job locations
Office Row
Rickleton
Sunderland
NE38 +EH
Job Description
Job responsibilities
Duties and Responsibilities in line with Practice policies and procedures:
Answer the telephone as a priority
• Book/cancel appointments
• Take messages accurately and pass them on in a timely manner
• Deal with general enquiries
• Register new patients and temporary residents
• Greet and direct patients and visitors
• Respond to the needs of GPs and Nurses to enable efficient clinics
• Input and extract information from the Practice computer system
• Effectively liaise with Practice, Primary Care Organisations, patients, and other external organisations to assist promptly with the resolution and administration of queries
• Fully utilise EMIS Web and other IT systems
• Communicate effectively with the reception team to ensure policies and procedures are kept up to date
• Keep directories and databases up to date to ensure an efficient workflow
• Resolve job related issues, including patient documentation, and help resolve minor problems
• Dealing with mail internal and external
• Attend meetings when required
• To always work safely in accordance with legislation and Practice policies and procedures
• Flexibility of working hours/able to work at the desired times in line with the needs of the practice
• Any other reasonable duties requested by the Practice Manager or GP
• This list is not exhaustive
In addition to the above, the post holder will show respect and courtesy to patients and colleagues, and always maintain the confidentiality of patient and other Practice information. Working occasional extra hours may be required.
The job description is not exhaustive and may be adjusted periodically after review and consultation. You will be expected to carry out reasonable duties which may be requested from time to time.
Responsibilities
Job description Job responsibilities
Duties and Responsibilities in line with Practice policies and procedures:
Answer the telephone as a priority
• Book/cancel appointments
• Take messages accurately and pass them on in a timely manner
• Deal with general enquiries
• Register new patients and temporary residents
• Greet and direct patients and visitors
• Respond to the needs of GPs and Nurses to enable efficient clinics
• Input and extract information from the Practice computer system
• Effectively liaise with Practice, Primary Care Organisations, patients, and other external organisations to assist promptly with the resolution and administration of queries
• Fully utilise EMIS Web and other IT systems
• Communicate effectively with the reception team to ensure policies and procedures are kept up to date
• Keep directories and databases up to date to ensure an efficient workflow
• Resolve job related issues, including patient documentation, and help resolve minor problems
• Dealing with mail internal and external
• Attend meetings when required
• To always work safely in accordance with legislation and Practice policies and procedures
• Flexibility of working hours/able to work at the desired times in line with the needs of the practice
• Any other reasonable duties requested by the Practice Manager or GP
• This list is not exhaustive
In addition to the above, the post holder will show respect and courtesy to patients and colleagues, and always maintain the confidentiality of patient and other Practice information. Working occasional extra hours may be required.
The job description is not exhaustive and may be adjusted periodically after review and consultation. You will be expected to carry out reasonable duties which may be requested from time to time.
Person Specification
Qualifications Essential
• A minimum of five GCSEs or equivalent
Experience Desirable
• Medical Receptionist 1 year (required)
• Knowledge of Emis Web
Person Specification Qualifications Essential
• A minimum of five GCSEs or equivalent
Experience Desirable
• Medical Receptionist 1 year (required)
• Knowledge of Emis Web
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1+75 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Rickleton Medical Centre
Address
Office Row
Rickleton
Sunderland
NE38 +EH
Employer's website
https://www.rickletonmedicalcentre.nhs.uk/ (Opens in a new tab)
💡 Quick Summary
Seeking a career-building opportunity? The Medical Receptionist position is now open for candidates interested in the Health Jobs sector. This role in Washington offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.