Job description
Role Overview: We are looking for a personable, organised, and professional individual to join our general practice in Tredegar as a Part-Time Medical Receptionist. You will play a vital role as the first point of contact for patients and visitors, ensuring that the reception runs smoothly and patients receive high-quality care and service. You will be responsible for managing patient appointments, handling queries, and supporting the practice team with administrative tasks. The ideal candidate should have a flexible approach, especially when covering colleagues' leave, and will ideally have experience in a similar setting. Key Responsibilities: Front Desk Operations:Greet and assist patients and visitors at the reception and over the phone in a friendly and professional manner. Appointment Management:Schedule, amend, and cancel patient appointments efficiently using the practice's computer system. Patient Records:Maintain and update electronic patient records, ensuring accuracy and confidentiality in compliance with GDPR and practice protocols. Telephone Handling:Manage incoming calls, responding to patient queries, and directing calls to the relevant clinical or administrative staff. Prescription Requests:Process patient prescription requests in line with practice procedures. Administrative Support:Assist with clerical duties, including scanning, filing, photocopying, and general data entry. Communication:Act as a liaison between patients, doctors, nurses, and other members of the practice team to ensure smooth communication and service delivery. Confidentiality:Ensure that patient information is handled with discretion and sensitivity in line with NHS and practice confidentiality policies. Flexibility:Provide cover for colleagues during annual or sickness leave, as and when required. Required Skills and Qualifications: Education:Minimum GCSE level or equivalent. Experience:Prior experience in a medical or general practice setting is preferred, though not essential. IT Skills:Competent in using computer systems, particularly Word, Microsoft Office. Experience with practice management systems, EMIS, Docman, GPTR, WCCG, CWS is advantageous, although training will be provided. Communication:Strong verbal and written communication skills, with the ability to interact empathetically and professionally with patients and colleagues. Organisation:Excellent time management, multitasking abilities, and attention to detail. Team Player:Ability to work as part of a team as well as independently, with a proactive and flexible approach. Benefits: Pension Scheme:Lucrative pension scheme available. HR Support:Peninsula provides comprehensive HR support. Annual Leave:5.6 weeks annual leave inclusive of bank holidays.

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