Job Description
Job details
Here’s how the job details align with your profile.
Pay
£24,937 - £26,598 a year
Job type
Full-time
Location
Bristol BS2 8BL
Full job description
The role is part of a team which provides an efficient and effective patient-focused secretarial service for the Consultants and multi-disciplinary teams.
Key tasks will include formatting of clinic letters, managing the Medical Secretary in-box and responding to e-mail queries, taking phone calls.
You will also be a point of contact for queries from patients, relatives and other professionals and will be a key part of the team, driving forward service improvement and patient focussed care. You will work closely with the other admin teams within BHOC, helping to ensure that patients have outpatient and treatment appointments provided.
The team works flexibility and there will likely be occasions where you are required to work in other departments within the Centre. Once training is completed and staff have been signed off as competent, home working is an option (although on-site working is still required).
Communication:
To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email
Act as a point of contact for patients, relatives, and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations.
Returning calls promptly and keeping callers updated with information in an effective and efficient way.
Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
Patient Care:
To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Here’s how the job details align with your profile.
Pay
£24,937 - £26,598 a year
Job type
Full-time
Location
Bristol BS2 8BL
Full job description
The role is part of a team which provides an efficient and effective patient-focused secretarial service for the Consultants and multi-disciplinary teams.
Key tasks will include formatting of clinic letters, managing the Medical Secretary in-box and responding to e-mail queries, taking phone calls.
You will also be a point of contact for queries from patients, relatives and other professionals and will be a key part of the team, driving forward service improvement and patient focussed care. You will work closely with the other admin teams within BHOC, helping to ensure that patients have outpatient and treatment appointments provided.
The team works flexibility and there will likely be occasions where you are required to work in other departments within the Centre. Once training is completed and staff have been signed off as competent, home working is an option (although on-site working is still required).
Communication:
To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email
Act as a point of contact for patients, relatives, and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations.
Returning calls promptly and keeping callers updated with information in an effective and efficient way.
Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
Patient Care:
To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
💡 Quick Summary
Seeking a career-building opportunity? The Medical Secretary position is now open for candidates interested in the Health Jobs sector. This role in Bristol offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.