Member Experience Consultant

Full job description
Job no: 494348
Work type: Permanent full time
Location: Perth CBD
Categories: Member Services & Sales
HBF benefits

Salary from 66K + Super + Fully subsidised Gold Standard Health insurance
Hybrid working – Based from our central CBD office plus 2 work from home days
3 wellbeing days off a year on top of our standard 20 days annual leave
2 volunteering days per year
18 weeks paid parental leave
Access to corporate discounts across a range of gyms, retail, restaurants, and hotels


As a Member Experience Consultant at HBF, you’ll be there in the moments that matter to our members. You will operate in a vibrant contact centre environment as the first point of contact for new and existing member queries through phone, email and chat, identifying their needs and recommending the right products.

You will be there for our members guiding them through a wide range of life moments from welcoming a new baby to supporting their loved ones through life-critical medical treatment as they reach out to understand their health cover.

What your team says about working at HBF
“I love working at HBF! I feel comfortable with the job security and like that we are given opportunities. I feel good about helping people and Im proud to work for HBF”

"HBF has been supportive with my personal life and family needs in balancing my work-life with home life”

Let’s talk about you
Are you a team player with a natural ability to communicate empathetically and deliver member-focused solutions? Do you take pride in your work and possess a genuine curiosity for finding innovative ways to achieve exceptional outcomes that positively impact our members and the broader community.

We are seeking individuals with a strong customer service focus and solid computer literacy skills. Whether your customer service experience is in retail, hospitality or you’re looking to return to the workforce and are adaptable and resilient we would love to hear from you!

Next steps and important dates
If you’re looking for a full-time role in a fun and supportive environment with opportunity to grow, submit your application using the “” button below.

Shortlisted candidates will be contacted to attend an assessment centre at our Wellington Street office on Friday 8th of August (AM and PM sessions available).

Next steps include reference checks and a national police clearance then if successful, you will undertake our bespoke fully paid training program to give you the tools you need to start helping our members the HBF way commencing from Monday 1st of September.

At HBF, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. HBF is a place of belonging. We are proud of who we are, and we encourage applications from diverse groups such as Indigenous and Torres Strait Islander people, physical ability, age, ****** orientation, gender identity or expression and family background, including caring responsibilities.