Job Description
About NESS Super
NESS Super (the Fund) was established in 1987 by electrical industry representatives to specifically service electrical contractors and their employees.
The Fund is an industry super fund and a non-to-members organisation that does not pay commissions to advisors. All earnings, less a contingency reserve, go to members every year.
Our Member Services Officers are responsible for providing exceptional service, supporting our members and employers by putting their best interests first.
Key Responsibilities
Include but not limited to:
Answering inbound calls & outbound
Email enquiries from members, employers and other stakeholders
Driving member retention and acquisition
Delivering high quality general advice, supporting members in making informed decisions
Manage and resolve member and employer concerns and complaints
Other as required
About You
You are a customer-focused professional who is passionate about delivering exceptional service and putting members’ best interests first.
You bring:
Strong communication skills, both verbal and written
A professional and empathetic phone manner
The ability to explain information clearly and confidently
Excellent problem-solving skills and attention to detail
A proactive approach to resolving enquiries and complaints
A team-oriented mindset with a willingness to support colleagues
Solid organisational and time management skills
Experience and qualifications desirable
Previous experience in financial services, in particular superannuation, and RG146 qualification will be highly regarded but not necessary.
Terms of employment
The work hours are 38 hours per week.
Monday - Friday
General daily start time is from 8:30am-9:30am (dependent on shift)
General daily end time is from 5:00pm-6:00pm (dependent on shift)
Some work from home arrangements may be negotiated following approval from Team Leader.
Job Type: Full-time
Pay: $65,000.00 – $75,000.00 per year
Work Authorisation:
Australia (Required)
Work Location: In person
NESS Super (the Fund) was established in 1987 by electrical industry representatives to specifically service electrical contractors and their employees.
The Fund is an industry super fund and a non-to-members organisation that does not pay commissions to advisors. All earnings, less a contingency reserve, go to members every year.
Our Member Services Officers are responsible for providing exceptional service, supporting our members and employers by putting their best interests first.
Key Responsibilities
Include but not limited to:
Answering inbound calls & outbound
Email enquiries from members, employers and other stakeholders
Driving member retention and acquisition
Delivering high quality general advice, supporting members in making informed decisions
Manage and resolve member and employer concerns and complaints
Other as required
About You
You are a customer-focused professional who is passionate about delivering exceptional service and putting members’ best interests first.
You bring:
Strong communication skills, both verbal and written
A professional and empathetic phone manner
The ability to explain information clearly and confidently
Excellent problem-solving skills and attention to detail
A proactive approach to resolving enquiries and complaints
A team-oriented mindset with a willingness to support colleagues
Solid organisational and time management skills
Experience and qualifications desirable
Previous experience in financial services, in particular superannuation, and RG146 qualification will be highly regarded but not necessary.
Terms of employment
The work hours are 38 hours per week.
Monday - Friday
General daily start time is from 8:30am-9:30am (dependent on shift)
General daily end time is from 5:00pm-6:00pm (dependent on shift)
Some work from home arrangements may be negotiated following approval from Team Leader.
Job Type: Full-time
Pay: $65,000.00 – $75,000.00 per year
Work Authorisation:
Australia (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Member Services Officer position is now open for candidates interested in the Customer Care sector. This role in Churinga offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
