Job Description
Microsoft Jobs Jaipur
Designation
Customer Support Customer Service
Role
This role entails assisting customers by providing L1 technical troubleshooting and product support in a contact center environment involving Calls, E-mails, and Chats. The associate should be able to gather customer requirements on the products sought, and provide a customized solution to the customer. Microsoft Jobs
Responsibility
• To provide quality customer support and L1 technical troubleshooting services via Calls, E-mails, and Chats
• Answer incoming calls, e-mails, and chats while responding to customer’s queries or issues
• Provide product and service information to customers with focus on First Time Resolution
• Research, identify, and resolve customer complaints using applicable software
• Route calls, email, and chat to appropriate resources
• Follow up with customers where necessary via outbound calls or e-mails, whichever is applicable
Essential
• A bachelors degree from a reputed university (for permanent post) or undergoing graduation studies (for contractual position)
• Minimum 6 months of work experience in an international contact/call center environment, preferably US client
• Superior listening, verbal, and written communication skills
• Excellent Typing Skills (25-30 wpm or better) with good accuracy (+0% and above)
• Should be willing to stretch the work hours, as and when required, as per client requirement
• Open for Noida location and night shifts
Desirable
• A clear and neutral accent without any mother tongue influence (MTI)
• Confident and pleasing personality
• Experience in a technical troubleshooting process (preferred, not mandatory)
• Computer Savvy and proficient in relevant computer applications
• Knowledge of customer service practices and principles
Interested Advertising 8588+43515 WhatsApp. Required Any Type Advertising,
Role Non Tech Support – Non Voice
Industry Type BPO / Call Centre
Functional Area Customer Success, Service & Operations
Employment TypeFull Time, Permanent
Role Category Non Voice
Free Apply Now. [ninja_form id=1
Designation
Customer Support Customer Service
Role
This role entails assisting customers by providing L1 technical troubleshooting and product support in a contact center environment involving Calls, E-mails, and Chats. The associate should be able to gather customer requirements on the products sought, and provide a customized solution to the customer. Microsoft Jobs
Responsibility
• To provide quality customer support and L1 technical troubleshooting services via Calls, E-mails, and Chats
• Answer incoming calls, e-mails, and chats while responding to customer’s queries or issues
• Provide product and service information to customers with focus on First Time Resolution
• Research, identify, and resolve customer complaints using applicable software
• Route calls, email, and chat to appropriate resources
• Follow up with customers where necessary via outbound calls or e-mails, whichever is applicable
Essential
• A bachelors degree from a reputed university (for permanent post) or undergoing graduation studies (for contractual position)
• Minimum 6 months of work experience in an international contact/call center environment, preferably US client
• Superior listening, verbal, and written communication skills
• Excellent Typing Skills (25-30 wpm or better) with good accuracy (+0% and above)
• Should be willing to stretch the work hours, as and when required, as per client requirement
• Open for Noida location and night shifts
Desirable
• A clear and neutral accent without any mother tongue influence (MTI)
• Confident and pleasing personality
• Experience in a technical troubleshooting process (preferred, not mandatory)
• Computer Savvy and proficient in relevant computer applications
• Knowledge of customer service practices and principles
Interested Advertising 8588+43515 WhatsApp. Required Any Type Advertising,
Role Non Tech Support – Non Voice
Industry Type BPO / Call Centre
Functional Area Customer Success, Service & Operations
Employment TypeFull Time, Permanent
Role Category Non Voice
Free Apply Now. [ninja_form id=1
💡 Quick Summary
Seeking a career-building opportunity? The Microsoft | Customer Support Customer Service position is now open for candidates interested in the Customer Care sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
