Job Description
At IAG, were ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.Youll assess commercial motor vehicle damage, ensure repairs are completed safely and cost-effectively, and manage claims with a focus on fair outcomes. Youll also work closely with customers to negotiate settlements and deliver an exceptional experience throughout the claims process.
As part of your toolkit, youll be provided with a fully maintained company vehicle, at no cost, from hybrid and electric fleet. Which includes makes from KIA, Toyota and the BYD Shark. You'll also be provided with a mobile phone, and laptop to support you in delivering great service wherever you are.
This is a permanent, full-time role based across multiple locations in Australia, offering a hybrid working environment with specific Motor Assessor training upon employment commencing. The role operates Monday to Friday, with flexible working hours.
What You'll Do Assess Motor Vehicle damage in relation to Insurance claim/s including determining the safe and correct method of repair and identification of inconsistent damage. Manage worklists within Service Levels Agreements to effectively control risk, ensuring that IAG is compliant with regulations and industry codes. Develop and maintain a strong relationship with a group of suppliers as appointed, in particular smash repairers and Service providers in order to optimise outcomes and to address and resolve complex issues, customer enquiries and complaints. Provide exceptional Customer Experience to all IAG Customers. What You'll Bring Tertiary qualification/s in Panel Beating, Spray Painting and Motor Mechanical Trades is a must. Customer Service Management Valid Drivers Licence. Decision making and critical thinking. What We Offer Boosted superannuation with 13% as standard. 20 days annual leave + 5 days MyLeave (extra leave for whats important to you). Work from home and many more flexibility options. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech& appliances, and many more. Industry-leading 20 weeks paid parental leave. Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.*employment type eligibility criteria apply Applications close: Friday 13th February 2026 11:59PM AEDT
Make sure to discuss your application with your current manager before applying.Adjustments and SupportIf you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
As part of your toolkit, youll be provided with a fully maintained company vehicle, at no cost, from hybrid and electric fleet. Which includes makes from KIA, Toyota and the BYD Shark. You'll also be provided with a mobile phone, and laptop to support you in delivering great service wherever you are.
This is a permanent, full-time role based across multiple locations in Australia, offering a hybrid working environment with specific Motor Assessor training upon employment commencing. The role operates Monday to Friday, with flexible working hours.
What You'll Do Assess Motor Vehicle damage in relation to Insurance claim/s including determining the safe and correct method of repair and identification of inconsistent damage. Manage worklists within Service Levels Agreements to effectively control risk, ensuring that IAG is compliant with regulations and industry codes. Develop and maintain a strong relationship with a group of suppliers as appointed, in particular smash repairers and Service providers in order to optimise outcomes and to address and resolve complex issues, customer enquiries and complaints. Provide exceptional Customer Experience to all IAG Customers. What You'll Bring Tertiary qualification/s in Panel Beating, Spray Painting and Motor Mechanical Trades is a must. Customer Service Management Valid Drivers Licence. Decision making and critical thinking. What We Offer Boosted superannuation with 13% as standard. 20 days annual leave + 5 days MyLeave (extra leave for whats important to you). Work from home and many more flexibility options. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech& appliances, and many more. Industry-leading 20 weeks paid parental leave. Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.*employment type eligibility criteria apply Applications close: Friday 13th February 2026 11:59PM AEDT
Make sure to discuss your application with your current manager before applying.Adjustments and SupportIf you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
💡 Quick Summary
Seeking a career-building opportunity? The Motor Assessor position is now open for candidates interested in the Customer Care sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
