MT|TPM

With a startup spirit and +0,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
Inviting applications for the role of Comms Executive, in Customer Development.
In this position, The Customer Development Comm Exec Role will be an integral support who will manage Business processes, tools & update systems, data governance and reporting that Customer Account Managers can easily understand and use.
This role will help liberate Customer Account Managers to spend more time on Grow the business activities.
Responsibilities
Establish strong collaborative relationship with Clients, Sales team and Customers
Interact with internal stakeholders, Customer Managers, CCD Team, Sales Team, Category etc.
Proactive and Self-motivated to follow up or chase with multiple teams for pending information
Create, update, cancel Promotions on TPM tool
Evaluate and Update Customer system/portals with activity plans and promotions
Reconciliation and resolve promo mis-match issues between TPM and Retailer portals
Validate required details as per guidelines to create or amend a Promo
Send request to CAM (Customer Account Manager) to provide the updated details
Update the Promo plan into tracker
Regular query resolution and proactive communication/escalation
Create Promo nomination form & confirm back to CAM
Ensure that the promotions are finalized on tool before promo launch date
Input the data into TPM to create/modify/cancel a promo
Validate and Update Promo plan into tracker
Maintain daily work tracker, review and update SOP, update FMEA
Manage exceptions and follow guardrails
Maintain positive VOC from stakeholders
Create and prepare regular timely Reports, provide analytics
Achieve KPIs / SLAs contractually agreed
Deliver Operational Excellence Framework
Manage and lead calls with clients
Be proactive and ensure operations is run smoothly
Own, create, update, and maintain Standard Operation Procedures (SOP) and Knowledge Management tools
Ensure reporting both for client and Genpact management for Operations review- Regular and timely reporting
Identify problems/issues in day to day Operations and resolve them proactively
Highlight and escalate any issues that need attention
Coordinate and resolve issues with excellent customer service
Deliver quality customer service by researching and responding to all internal stakeholder’s inquiries quickly, effectively, and professionally.
Ensure positive customer VOC from stakeholders
Qualifications we seek in you!
Minimum qualifications
Any Graduate / preferably B. Com
Flexibility to work in any shift
MIS and/or reporting experience
Fair understanding of upstream and downstream of process in Trade Promotions: Trade Claims, Dispatch rate, Demand/supply planning, Logistics, Supply chain, overall understanding of Trade Pay and Deductions
Fluent in English. Proficient oral and written communication skills.
Experience in Microsoft suite including Outlook, Power Point and MS Teams; advanced Excel skills
Strong analytical mindset, problem solving, organization skills, and attention to detail
Smart problem solver – generate good ideas and practical solutions
Strong team player, Dependable
Able to manage their workload and ensure completion of tasks even if a stretch is required
Ability to prioritize tasks and Multitask when required
Preferred qualifications
Exposure to consumer goods industry
Exposure to technologies like Trade Promotions Management tool, Trade Promotions Optimizer, Forecasting tools, SAP etc.
Proficient Visio skills and process mapping experience (Preferable)
Certification in Trade Promotions Management is an added advantage
Transitions Experience- Must have transitioned 1 or more process successfully
Proficient Visio skills and process mapping experience (Preferable)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, ****** orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

JobManagement Trainee

Primary LocationIndia-Noida

ScheduleFull-time

Education LevelAssociate's Degree/College Diploma

Job PostingJun 27, 2026, 6:44:40 PM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time