Job Description
Who we are
Acusensus is an Australian technology success story with offices across Australia, the United States, and the United Kingdom. Founded in 2018, we have developed world-leading technology focused on reducing road fatalities and injuries caused by distracted drivers. We are global in our aspirations & have some of the best (and brightest) team members on the planet. The Company is listed on the Australian Stock Exchange.
Our Purpose
Saving lives and avoiding injuries is our motivation. We use advanced imaging and Artificial Intelligence solutions to tackle difficult societal challenges that make communities across the globe safer. Every product and solution developed by Acusensus is designed to make roads safer for everyone. By striving to reduce vehicle crashes and related trauma, and ultimately save lives, we support governments and road authorities in promoting responsible driving behaviour. At the heart of this commitment are our core values.
Our Values
Impact – We are driven by our mission to develop and deliver solutions that make a position and sustainable impact, creating safer communities across the globe.
Collaboration – We believe that solutions to any big challenge are best discovered together.
Integrity – We pride ourselves on conducting our business ethically and responsibly. We keep our word, and we deliver on our promises.
Care – We care about the safety and wellbeing of our team, our customers and the communities we deliver solutions to.
About this Position
We’re looking for a National Operations Centre Operator to join our team and play a critical role in supporting the safety and efficiency of our field-based Camera Operators. Based in our Mt Wellington Operations Centre, you'll be the first line of support, providing real-time monitoring and rapid response to any issues that arise.
Your main responsibility will be to monitor live CCTV feeds to ensure the welfare of our Camera Operators nationwide. You’ll also support operational coordination, making sure the right people are in the right place at the right time, and provide frontline technical assistance for any system issues that may occur.
This role operates on a 24/7 rotating roster and requires a high level of attention to detail, strong problem-solving skills, and the ability to remain calm and focused in high-pressure situations. You'll play a key role in incident escalation, system monitoring, and ensuring seamless communication across our nationwide operations.
We would love you to have:
CCTV monitoring experience within a large operations centre.
Proficiency with system monitoring tools and incident management software.
Scheduling or fleet management experience.
A keen eye for detail and the ability to thrive in a dynamic environment.
Experience working across a 24/7 rotating shift schedule that includes nights, weekends, and holidays.
Knowledge and experience with Linux and AWS (desirable, not essential).
A strong dedication to safety and compliance with regulatory standards.
Strong communication skills and experience providing support over the phone.
Self-motivation and passion for providing exceptional service.
How to Apply
We’d love to hear from you so please apply directly via this advertisement. We will review applications as they come in, so do not hesitate to apply early!
Please note: Any appointment is subject to the successful completion of the following pre-employment checks:
Driver’s licence demerit and suspension check
Criminal history check
Medical assessment
Drug and ******* test
Acusensus is an Australian technology success story with offices across Australia, the United States, and the United Kingdom. Founded in 2018, we have developed world-leading technology focused on reducing road fatalities and injuries caused by distracted drivers. We are global in our aspirations & have some of the best (and brightest) team members on the planet. The Company is listed on the Australian Stock Exchange.
Our Purpose
Saving lives and avoiding injuries is our motivation. We use advanced imaging and Artificial Intelligence solutions to tackle difficult societal challenges that make communities across the globe safer. Every product and solution developed by Acusensus is designed to make roads safer for everyone. By striving to reduce vehicle crashes and related trauma, and ultimately save lives, we support governments and road authorities in promoting responsible driving behaviour. At the heart of this commitment are our core values.
Our Values
Impact – We are driven by our mission to develop and deliver solutions that make a position and sustainable impact, creating safer communities across the globe.
Collaboration – We believe that solutions to any big challenge are best discovered together.
Integrity – We pride ourselves on conducting our business ethically and responsibly. We keep our word, and we deliver on our promises.
Care – We care about the safety and wellbeing of our team, our customers and the communities we deliver solutions to.
About this Position
We’re looking for a National Operations Centre Operator to join our team and play a critical role in supporting the safety and efficiency of our field-based Camera Operators. Based in our Mt Wellington Operations Centre, you'll be the first line of support, providing real-time monitoring and rapid response to any issues that arise.
Your main responsibility will be to monitor live CCTV feeds to ensure the welfare of our Camera Operators nationwide. You’ll also support operational coordination, making sure the right people are in the right place at the right time, and provide frontline technical assistance for any system issues that may occur.
This role operates on a 24/7 rotating roster and requires a high level of attention to detail, strong problem-solving skills, and the ability to remain calm and focused in high-pressure situations. You'll play a key role in incident escalation, system monitoring, and ensuring seamless communication across our nationwide operations.
We would love you to have:
CCTV monitoring experience within a large operations centre.
Proficiency with system monitoring tools and incident management software.
Scheduling or fleet management experience.
A keen eye for detail and the ability to thrive in a dynamic environment.
Experience working across a 24/7 rotating shift schedule that includes nights, weekends, and holidays.
Knowledge and experience with Linux and AWS (desirable, not essential).
A strong dedication to safety and compliance with regulatory standards.
Strong communication skills and experience providing support over the phone.
Self-motivation and passion for providing exceptional service.
How to Apply
We’d love to hear from you so please apply directly via this advertisement. We will review applications as they come in, so do not hesitate to apply early!
Please note: Any appointment is subject to the successful completion of the following pre-employment checks:
Driver’s licence demerit and suspension check
Criminal history check
Medical assessment
Drug and ******* test
💡 Quick Summary
Seeking a career-building opportunity? The National Operations Centre Operator position is now open for candidates interested in the Customer Care sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
