Job Description
Purpose of the Role
As our new National Repair Relationship Manager, you will lead, coach & mentor a team of Repair Relationship Consultants, ensuring that the team effectively manage the performance of our national building supply chain. Working collaboratively with the National Network Manager, you will ensure the team are managing our suppliers effectively, proactively and in our best interests.
You will:
Lead a team that execute against our frameworks to ensure that the home building supply chain delivers the expected performance and capability for the business
Monitor, coach & mentor to ensure the team adheres to frameworks, while maintaining high performance with high integrity
Detect, report and remediate risks identified within the home network ensuring compliance with relevant legislative & regulatory requirements including industry codes
Contribute to the operational delivery of the operational plan that supports the C&A divisional strategic objectives
Develop & maintain effective relationships with both internal & external stakeholders, while driving cross-functional collaboration with the claims & assessing functions
Contribute to the quality and performance management frameworks, ensuring that compliance is maintained in the execution of performance management activities
Knowledge and Experience:
5+ years’ operational management experience with a proven ability to manage supply chain performance
An understanding of regulatory & legislative requirements related to the Insurance industry
Strong negotiation & influencing ability, along with strong tactical & strategic decision-making ability
Exceptional interpersonal skills and the ability to build & sustain effective relationships
Our Perks:
Location – North Lakes - Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities.
Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
The purpose of the National Repairer Relationship Manager is to lead, coach and mentor a team of Repair Relationship Consultants, ensuring that the team execute against the developed frameworks and working collaboratively with the National Network Manager, ensuring the team are managing our suppliers effectively, proactively and in the best interests of A&G.
As our new National Repair Relationship Manager, you will lead, coach & mentor a team of Repair Relationship Consultants, ensuring that the team effectively manage the performance of our national building supply chain. Working collaboratively with the National Network Manager, you will ensure the team are managing our suppliers effectively, proactively and in our best interests.
You will:
Lead a team that execute against our frameworks to ensure that the home building supply chain delivers the expected performance and capability for the business
Monitor, coach & mentor to ensure the team adheres to frameworks, while maintaining high performance with high integrity
Detect, report and remediate risks identified within the home network ensuring compliance with relevant legislative & regulatory requirements including industry codes
Contribute to the operational delivery of the operational plan that supports the C&A divisional strategic objectives
Develop & maintain effective relationships with both internal & external stakeholders, while driving cross-functional collaboration with the claims & assessing functions
Contribute to the quality and performance management frameworks, ensuring that compliance is maintained in the execution of performance management activities
Knowledge and Experience:
5+ years’ operational management experience with a proven ability to manage supply chain performance
An understanding of regulatory & legislative requirements related to the Insurance industry
Strong negotiation & influencing ability, along with strong tactical & strategic decision-making ability
Exceptional interpersonal skills and the ability to build & sustain effective relationships
Our Perks:
Location – North Lakes - Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities.
Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
The purpose of the National Repairer Relationship Manager is to lead, coach and mentor a team of Repair Relationship Consultants, ensuring that the team execute against the developed frameworks and working collaboratively with the National Network Manager, ensuring the team are managing our suppliers effectively, proactively and in the best interests of A&G.
💡 Quick Summary
Seeking a career-building opportunity? The National Repair Relationship Manager position is now open for candidates interested in the Insurance sector. This role in North Lakes offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.
