Network Engineer | L1

Position : L1 Engineer

Experience : 0 – 5 years

Job Location : Ambattur, Chennai

Job Responsibilities:

 Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Devices.

 Ensure resolution provided in the first interaction with the customer

 Acquiring knowledge about the newly released products and recent updates.

 Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and

acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service

 Position and sell Premium support contracts to customers based on their support entitlement.

Qualification:

 Fresher - Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts

preferred

 Experience - Graduation from any background

Technical skills & Ability:

 Self-Motivated & Ability to Work Under Pressure

 Should have good comprehensibility and understandability of what customers want

 Should have critical thought process and decision-making capability with focus on accuracy

 Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies

 Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.

 Ability to sell/Upsell

 Candidates should be open to a shift of 24x7.

Soft Skills:

 Should possess good English verbal skills

 Excellent logical reasoning