Job Description
Requirements: Infrastructure Monitoring
Application Performance Monitoring
ITIL Framework
Good Communication
Tools like: BMC Helix Operation Manager, Datadog, Solarwinds, Dynatrace, etc
----2-3 years of experience in monitoring structure- infrastructure and application monitoring, hardware monitoring. Great communication skills.--App and server monitoring
• Day to day Operation of NOC; event to incident lifecycle management in accordance with defined processes.
• Network Ops Control Specialist responsibility is oriented towards proactively managing, maintaining efficient operating states of Infrastructure & insuring continuity of Services; and responding to critical incidents & problems that impact these.
• The selected candidate must understand the overall relationship between infrastructure component to the Business & IT services.
• Critical incident follow-up in accordance with defined Crisis management processes.
• Monitor events/incidents and follow-up in case of business impact.
• In case of Business Impact send notifications to IT users to know the current progress on outage.
• initiate a crisis call for quick service restoration.
• 24 by 7 Rotational work shift & weekend working.
• Perform L1 troubleshooting of Network related issues.
• Coordinate with Vendor and get the network issue fixed.
• Start /Stop application services during windows patching.
• Be Punctual during office hours. Experience/ Qualifications:
• Strong verbal and written communication skills are required for interaction with a global team.
• Engineering Graduate in Computer Science or relevant field
• 1-2 Years of experience in IT Infrastructure Operations and Monitoring
• Exposure to ITIL Framework & Change and Incident Management tools
• Work independently with minimal supervision, normally receiving minimal instruction on day-to-work activities
• Strong analytical, multi-tasking & problem-solving skills
• Customer oriented attitude
Application Performance Monitoring
ITIL Framework
Good Communication
Tools like: BMC Helix Operation Manager, Datadog, Solarwinds, Dynatrace, etc
----2-3 years of experience in monitoring structure- infrastructure and application monitoring, hardware monitoring. Great communication skills.--App and server monitoring
• Day to day Operation of NOC; event to incident lifecycle management in accordance with defined processes.
• Network Ops Control Specialist responsibility is oriented towards proactively managing, maintaining efficient operating states of Infrastructure & insuring continuity of Services; and responding to critical incidents & problems that impact these.
• The selected candidate must understand the overall relationship between infrastructure component to the Business & IT services.
• Critical incident follow-up in accordance with defined Crisis management processes.
• Monitor events/incidents and follow-up in case of business impact.
• In case of Business Impact send notifications to IT users to know the current progress on outage.
• initiate a crisis call for quick service restoration.
• 24 by 7 Rotational work shift & weekend working.
• Perform L1 troubleshooting of Network related issues.
• Coordinate with Vendor and get the network issue fixed.
• Start /Stop application services during windows patching.
• Be Punctual during office hours. Experience/ Qualifications:
• Strong verbal and written communication skills are required for interaction with a global team.
• Engineering Graduate in Computer Science or relevant field
• 1-2 Years of experience in IT Infrastructure Operations and Monitoring
• Exposure to ITIL Framework & Change and Incident Management tools
• Work independently with minimal supervision, normally receiving minimal instruction on day-to-work activities
• Strong analytical, multi-tasking & problem-solving skills
• Customer oriented attitude
💡 Quick Summary
Seeking a career-building opportunity? The Network Operations Support Analyst position is now open for candidates interested in the Operations Executive Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.