Job Description
Join EY, a globally connected powerhouse of diverse teams, and take your career to new heights. We're dedicated to building a better working world, and we want you to help us shape that future.
Job Summary
The Network Security Operations Manager will oversee the 24x7 operational stability and continuous enhancement of the Zscaler platform, while also managing enterprise firewall and WAF operations. This is a pivotal role in ensuring the availability and resilience of Zscaler services as integral components of our Zero Trust strategies. You will lead global operations, manage incident responses, and coordinate service management efforts, collaborating closely with our security engineering, architecture teams, and business stakeholders.
Key Responsibilities
• Operational Leadership of Zscaler: Take full operational ownership of Zscaler (ZIA, ZPA, ZDX) ensuring constant availability, performance, and reliability.
• Support Model Development: Establish a follow-the-sun or on-call support model including clear escalation paths, runbooks, and incident procedures.
• Incident Escalation: Act as the primary escalation point for P1/P2 incidents affecting Zscaler services globally.
• Problem Management: Drive root cause analysis, problem management, and implementation of corrective actions to minimize incident recurrence.
• Monitoring and Reporting: Ensure monitoring systems and operational dashboards deliver real-time insights into our service health.
Team Leadership:
• Manage and develop a talented team of network and security operations engineers.
• Establish operational standards, KPIs, SLAs, and readiness protocols to ensure our services remain available 24x7.
• Enforce disciplined change management processes for production environments, including after-hours updates and rollbacks.
Firewall Operations:
• Oversee daily operations of Check Point and Palo Alto firewalls in data centers and cloud platforms.
• Ensure seamless integration of firewall operations with Zscaler traffic flows and Zero Trust architecture.
• Manage rule lifecycle, including emergency changes, upgrades, and overall operational hygiene.
WAF Operations:
• Oversee Cloudflare WAF to secure internet-facing applications.
• Collaborate with application and DevOps teams during security incidents or traffic anomalies.
• Tune WAF rules based on threat intelligence, attack patterns, and business risk assessments.
Incident and Service Management:
• Own the lifecycle of incident management for network security platforms, coordinating with SOC, IT Ops, and cloud teams.
• Lead reviews following incidents and implement service improvement initiatives.
• Ensure that operational documentation, including runbooks and knowledge articles, are up-to-date and validated.
Governance and Compliance:
• Ensure all operations align with corporate security policies, regulatory requirements, and audit standards.
• Support audits with operational evidence, metrics, and control validation.
• Balance uptime, security risk, and operational resiliency for our global user base.
Vendor and Stakeholder Management:
• Manage relationships with key vendors including Zscaler, Check Point, Palo Alto Networks, and Cloudflare.
• Partner with architecture and engineering teams for platform enhancements and Zero Trust initiatives.
• Provide regular updates on operational performance and service health to senior leadership.
Required Qualifications:
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 7+ years in network or security operations with proven 24x7 service ownership experience.
• 3+ years in a people management role within an operations or SRE-focused environment.
• In-depth operational experience with Zscaler, Check Point, Palo Alto firewalls, and Cloudflare WAF.
• Strong incident and problem management experience in on-call operations.
Preferred Qualifications:
• Experience with globally distributed support models.
• Certifications such as CISSP, CISM, PCNSE, CCSE, or Zscaler certifications.
• Experience supporting large-scale zero trust transformations and cloud environments (AWS, Azure, GCP).
Leadership Competencies:
• Demonstrated ability to operate mission-critical 24x7 platforms.
• Exhibit calm and decisive leadership during high-severity incidents.
• Strong communication skills with an executive presence.
• Commitment to operational rigor and a continuous improvement mindset.
What we offer you:
At EY, we empower you with future-focused skills and provide world-class experiences in a flexible environment. We celebrate diversity and inclusivity within our globally connected teams.
• Competitive compensation and benefits packages recognizing top performers, including a base salary ranging from $144,900 to $265,800, and for specific regions, $173,900 to $302,100.
• Our flexible vacation policy allows you to determine your vacation time based on your personal needs.
Are you ready to shape your future with confidence? Apply today.
Job Summary
The Network Security Operations Manager will oversee the 24x7 operational stability and continuous enhancement of the Zscaler platform, while also managing enterprise firewall and WAF operations. This is a pivotal role in ensuring the availability and resilience of Zscaler services as integral components of our Zero Trust strategies. You will lead global operations, manage incident responses, and coordinate service management efforts, collaborating closely with our security engineering, architecture teams, and business stakeholders.
Key Responsibilities
• Operational Leadership of Zscaler: Take full operational ownership of Zscaler (ZIA, ZPA, ZDX) ensuring constant availability, performance, and reliability.
• Support Model Development: Establish a follow-the-sun or on-call support model including clear escalation paths, runbooks, and incident procedures.
• Incident Escalation: Act as the primary escalation point for P1/P2 incidents affecting Zscaler services globally.
• Problem Management: Drive root cause analysis, problem management, and implementation of corrective actions to minimize incident recurrence.
• Monitoring and Reporting: Ensure monitoring systems and operational dashboards deliver real-time insights into our service health.
Team Leadership:
• Manage and develop a talented team of network and security operations engineers.
• Establish operational standards, KPIs, SLAs, and readiness protocols to ensure our services remain available 24x7.
• Enforce disciplined change management processes for production environments, including after-hours updates and rollbacks.
Firewall Operations:
• Oversee daily operations of Check Point and Palo Alto firewalls in data centers and cloud platforms.
• Ensure seamless integration of firewall operations with Zscaler traffic flows and Zero Trust architecture.
• Manage rule lifecycle, including emergency changes, upgrades, and overall operational hygiene.
WAF Operations:
• Oversee Cloudflare WAF to secure internet-facing applications.
• Collaborate with application and DevOps teams during security incidents or traffic anomalies.
• Tune WAF rules based on threat intelligence, attack patterns, and business risk assessments.
Incident and Service Management:
• Own the lifecycle of incident management for network security platforms, coordinating with SOC, IT Ops, and cloud teams.
• Lead reviews following incidents and implement service improvement initiatives.
• Ensure that operational documentation, including runbooks and knowledge articles, are up-to-date and validated.
Governance and Compliance:
• Ensure all operations align with corporate security policies, regulatory requirements, and audit standards.
• Support audits with operational evidence, metrics, and control validation.
• Balance uptime, security risk, and operational resiliency for our global user base.
Vendor and Stakeholder Management:
• Manage relationships with key vendors including Zscaler, Check Point, Palo Alto Networks, and Cloudflare.
• Partner with architecture and engineering teams for platform enhancements and Zero Trust initiatives.
• Provide regular updates on operational performance and service health to senior leadership.
Required Qualifications:
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 7+ years in network or security operations with proven 24x7 service ownership experience.
• 3+ years in a people management role within an operations or SRE-focused environment.
• In-depth operational experience with Zscaler, Check Point, Palo Alto firewalls, and Cloudflare WAF.
• Strong incident and problem management experience in on-call operations.
Preferred Qualifications:
• Experience with globally distributed support models.
• Certifications such as CISSP, CISM, PCNSE, CCSE, or Zscaler certifications.
• Experience supporting large-scale zero trust transformations and cloud environments (AWS, Azure, GCP).
Leadership Competencies:
• Demonstrated ability to operate mission-critical 24x7 platforms.
• Exhibit calm and decisive leadership during high-severity incidents.
• Strong communication skills with an executive presence.
• Commitment to operational rigor and a continuous improvement mindset.
What we offer you:
At EY, we empower you with future-focused skills and provide world-class experiences in a flexible environment. We celebrate diversity and inclusivity within our globally connected teams.
• Competitive compensation and benefits packages recognizing top performers, including a base salary ranging from $144,900 to $265,800, and for specific regions, $173,900 to $302,100.
• Our flexible vacation policy allows you to determine your vacation time based on your personal needs.
Are you ready to shape your future with confidence? Apply today.
💡 Quick Summary
Seeking a career-building opportunity? The Network Security Operations Manager, Zscaler 24x7 Operations position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Miami offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
