Job Description
$17 an hour
239 Ivan Allen Jr Boulevard, Atlanta, GA 30313
Profile insights
Here’s how the job qualifications align with your profile.
Skills
Task prioritization
Do you have experience in Task prioritization?
Education
High school diploma or GED
Do you have a High school diploma or GED?
Location
Estimated commute
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Job address
239 Ivan Allen Jr Boulevard, Atlanta, GA 30313
Full job description
Position Summary
As a pivotal role in our Front Office, the Night Auditor plays a pivotal role in ensuring the seamless operation of our hotel during the overnight hours. Beyond meticulously verifying guest accounts and reconciling revenues, they are entrusted with upholding impeccable guest services and ensuring the safety of our patrons. Strong communication, and the ability to work in a fast-paced environment are crucial for this role.
Essential Functions
Responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services and safety.
Reconcile and complete all the daily front desk agents’ work.
Run find trial balance to post rooms and close day.
Run accounts receivable reports.
Provide reports for the next day for Front Office, Housekeeping, Sales, and Executive Office as required.
Perform duties of front desk agent as assigned.
Responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Handle emergency situations, ensuring the safety and security of guests and associates.
Maintain safety standards for front office associates in accordance with company policy.
Ability to provide professional communication with internal and external guests.
Oversee the VIP guest process including, but not limited to, reviewing VIP reservations, and ensuring smooth check-in/check-out.
Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
Maintain front desk office supplies and equipment while keeping the front office areas clean and organized.
Tend to guests' complaints, questions, and provide exceptional customer service.
Carries out supervisor requests in accordance with hotel policies and standard operating procedures.
Follow all cleanliness standards to ensure guests’ satisfaction.
Follow 4 Keys service standards, standard operation procedures, and safety standards.
Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
Follow safety and security procedures.
Adhere to attendance and reliability standards.
Follow all additional duties as assigned by management.
Skills and Abilities
Understand the mission, vision, and goals of the hotel
Must be able to prioritize and work efficiently with limited supervision
Must be able to speak, understand, and communicate utilizing the primary language(s) used in the workplace
Requires good communication skills, both verbal and written
Must be able to stand and exert well-paced mobility for up to 4 hours in length
Must be able to lift up to 75 lbs. on a regular and continuing basis
Must be able to push and pull carts and equipment weighing up to 50 lbs
Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees
Strong team player, able to partner with management and other employees in a professional manner
Job Qualifications/Requirements
Education: High School Diploma or GED equivalence required
Experience: Minimum 1 year experience in a similar role; hotel experience preferred
Additional: Will be required to work flexible scheduled shifts based on business needs
Physical Requirements
The minimum physical requirements for this position include but are not limited to:
Must be able to lift and/or carry up to 40 pounds frequently to assist guests
Ability to stand for extended periods of time
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
Ability to bend and twist, push, and pull, stoop, and kneel
Ascend and descend a ladder
Reasonable Accommodation Statement
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Disclaimer
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [email protected].
KSL Resorts is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.
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239 Ivan Allen Jr Boulevard, Atlanta, GA 30313
Profile insights
Here’s how the job qualifications align with your profile.
Skills
Task prioritization
Do you have experience in Task prioritization?
Education
High school diploma or GED
Do you have a High school diploma or GED?
Location
Estimated commute
Add your address to estimate commute
Job address
239 Ivan Allen Jr Boulevard, Atlanta, GA 30313
Full job description
Position Summary
As a pivotal role in our Front Office, the Night Auditor plays a pivotal role in ensuring the seamless operation of our hotel during the overnight hours. Beyond meticulously verifying guest accounts and reconciling revenues, they are entrusted with upholding impeccable guest services and ensuring the safety of our patrons. Strong communication, and the ability to work in a fast-paced environment are crucial for this role.
Essential Functions
Responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services and safety.
Reconcile and complete all the daily front desk agents’ work.
Run find trial balance to post rooms and close day.
Run accounts receivable reports.
Provide reports for the next day for Front Office, Housekeeping, Sales, and Executive Office as required.
Perform duties of front desk agent as assigned.
Responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Handle emergency situations, ensuring the safety and security of guests and associates.
Maintain safety standards for front office associates in accordance with company policy.
Ability to provide professional communication with internal and external guests.
Oversee the VIP guest process including, but not limited to, reviewing VIP reservations, and ensuring smooth check-in/check-out.
Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
Maintain front desk office supplies and equipment while keeping the front office areas clean and organized.
Tend to guests' complaints, questions, and provide exceptional customer service.
Carries out supervisor requests in accordance with hotel policies and standard operating procedures.
Follow all cleanliness standards to ensure guests’ satisfaction.
Follow 4 Keys service standards, standard operation procedures, and safety standards.
Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
Follow safety and security procedures.
Adhere to attendance and reliability standards.
Follow all additional duties as assigned by management.
Skills and Abilities
Understand the mission, vision, and goals of the hotel
Must be able to prioritize and work efficiently with limited supervision
Must be able to speak, understand, and communicate utilizing the primary language(s) used in the workplace
Requires good communication skills, both verbal and written
Must be able to stand and exert well-paced mobility for up to 4 hours in length
Must be able to lift up to 75 lbs. on a regular and continuing basis
Must be able to push and pull carts and equipment weighing up to 50 lbs
Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees
Strong team player, able to partner with management and other employees in a professional manner
Job Qualifications/Requirements
Education: High School Diploma or GED equivalence required
Experience: Minimum 1 year experience in a similar role; hotel experience preferred
Additional: Will be required to work flexible scheduled shifts based on business needs
Physical Requirements
The minimum physical requirements for this position include but are not limited to:
Must be able to lift and/or carry up to 40 pounds frequently to assist guests
Ability to stand for extended periods of time
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
Ability to bend and twist, push, and pull, stoop, and kneel
Ascend and descend a ladder
Reasonable Accommodation Statement
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Disclaimer
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [email protected].
KSL Resorts is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.
Explore other jobs
Discover opportunities beyond SPRINGHILL SUITES
Data Entry Clerk
Easily apply
Ignite Industrial Professionals
Lithia Springs, GA
$23 an hour
40 hours per week
Evening Concierge - SNF
Easily apply
New
Parkside at Budd Terrace
Atlanta, GA 30329
$25 - $27 an hour
Nanny and Babysitter
Easily apply
New
8 year old boy/girl twins
Fairburn, GA 30213
$20 an hour
5 to 10 hours per week
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
💡 Quick Summary
Seeking a career-building opportunity? The Night Audit position is now open for candidates interested in the Operations Executive Jobs sector. This role in Atlanta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
