Job Description
About The Role:
Based at our head office in Hamilton, this is a hands-on, frontline role where you will help keep the Tuatahi fibre and business networks stable, secure, and performing at their best. You will be part of our rostered NOC team, providing 24x7 network operations support and playing a key role in monitoring events, managing incidents, coordinating network changes and releases, and identifying underlying problems. You will also support our Retail Service Provider (RSP) customers by managing escalated incidents and seeing issues through to resolution.
What you will be doing
Monitor network performance and events, log and acknowledge incidents, and engage field support or third parties as needed
Diagnose faults, drive restoration activities, and maintain clear, accurate incident records and communications
Coordinate and control network changes with a strong focus on risk reduction, and support network release activities
Take ownership of escalations, coordinate resources, and keep customers and stakeholders informed throughout
Support RSPs with escalated customer incidents and network change requests, building strong working relationships
Skills and Experience Required:
To be successful, you will have:
Practical experience working in a 24x7 shift roster role
At least two years’ experience in telecommunications network operations
Solid technical knowledge of Ultrafast Broadband technologies and network operations
A technical qualification in Telecommunications, plus CCNA (or equivalent)
Desirable (but not essential):
Previous NOC experience
ITIL and/or a recognised Bachelor’s degree in Engineering, Telecommunications, or a related IT field
At Tuatahi, we are committed to helping you grow. If you do not meet every requirement, we still encourage you to apply, we offer genuine opportunities to learn, develop, and build your career with us.
Why Tuatahi is the Place for You:
At Tuatahi, we’re not only leaders in technology - we’re dedicated to looking after our people. Our benefits are designed to support your wellbeing and help you thrive, both at work and at home:
Medical and Life Insurance: Comprehensive cover to protect your health and security.
Utilities Rebate: Support with essential home costs like power and fibre.
Refer-a-Friend Bonus: Bring great people into the team and get rewarded.
Volunteer Day: One paid day each year to give back to your community.
Wellbeing Leave: A wellbeing day every six months to recharge or take care of life admin.
Parental Leave Support: Salary top-ups and support to help you focus on family.
About Us:
As a leader in Aotearoa’s ultrafast broadband revolution, Tuatahi is powering the future of connectivity. Our 6,000 km fibre optic network is the backbone that links households and businesses to the internet, driving digital growth across regions like Waikato, Bay of Plenty, Hawke’s Bay, and beyond.
We partner with retail service providers and mobile network operators, enabling them to offer a range of services to over 249,000 homes and businesses. As we expand, we’re seeking innovative minds to help us shape a digitally empowered tomorrow. Join us and be part of something truly transformative.
Sounds Like you? Apply Now
If applying through our careers page, you can find the position description here.
If applying through Seek - check out the job ad on our careers page for the link to the position description.
Diversity, equity, and inclusion are central to how we work. When you apply, we’ll invite you to answer two optional questions to help us track progress toward fair and equal opportunities. Your responses are anonymous, voluntary, and have no impact on your application.
Advertising closes: 26 February 2026
Based at our head office in Hamilton, this is a hands-on, frontline role where you will help keep the Tuatahi fibre and business networks stable, secure, and performing at their best. You will be part of our rostered NOC team, providing 24x7 network operations support and playing a key role in monitoring events, managing incidents, coordinating network changes and releases, and identifying underlying problems. You will also support our Retail Service Provider (RSP) customers by managing escalated incidents and seeing issues through to resolution.
What you will be doing
Monitor network performance and events, log and acknowledge incidents, and engage field support or third parties as needed
Diagnose faults, drive restoration activities, and maintain clear, accurate incident records and communications
Coordinate and control network changes with a strong focus on risk reduction, and support network release activities
Take ownership of escalations, coordinate resources, and keep customers and stakeholders informed throughout
Support RSPs with escalated customer incidents and network change requests, building strong working relationships
Skills and Experience Required:
To be successful, you will have:
Practical experience working in a 24x7 shift roster role
At least two years’ experience in telecommunications network operations
Solid technical knowledge of Ultrafast Broadband technologies and network operations
A technical qualification in Telecommunications, plus CCNA (or equivalent)
Desirable (but not essential):
Previous NOC experience
ITIL and/or a recognised Bachelor’s degree in Engineering, Telecommunications, or a related IT field
At Tuatahi, we are committed to helping you grow. If you do not meet every requirement, we still encourage you to apply, we offer genuine opportunities to learn, develop, and build your career with us.
Why Tuatahi is the Place for You:
At Tuatahi, we’re not only leaders in technology - we’re dedicated to looking after our people. Our benefits are designed to support your wellbeing and help you thrive, both at work and at home:
Medical and Life Insurance: Comprehensive cover to protect your health and security.
Utilities Rebate: Support with essential home costs like power and fibre.
Refer-a-Friend Bonus: Bring great people into the team and get rewarded.
Volunteer Day: One paid day each year to give back to your community.
Wellbeing Leave: A wellbeing day every six months to recharge or take care of life admin.
Parental Leave Support: Salary top-ups and support to help you focus on family.
About Us:
As a leader in Aotearoa’s ultrafast broadband revolution, Tuatahi is powering the future of connectivity. Our 6,000 km fibre optic network is the backbone that links households and businesses to the internet, driving digital growth across regions like Waikato, Bay of Plenty, Hawke’s Bay, and beyond.
We partner with retail service providers and mobile network operators, enabling them to offer a range of services to over 249,000 homes and businesses. As we expand, we’re seeking innovative minds to help us shape a digitally empowered tomorrow. Join us and be part of something truly transformative.
Sounds Like you? Apply Now
If applying through our careers page, you can find the position description here.
If applying through Seek - check out the job ad on our careers page for the link to the position description.
Diversity, equity, and inclusion are central to how we work. When you apply, we’ll invite you to answer two optional questions to help us track progress toward fair and equal opportunities. Your responses are anonymous, voluntary, and have no impact on your application.
Advertising closes: 26 February 2026
💡 Quick Summary
Seeking a career-building opportunity? The NOC Specialist position is now open for candidates interested in the Customer Care sector. This role in Hamilton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
