Job Description
Indigenous Services Canada - First Nations and Inuit Health Branch
Ottawa (Ontario)
CR-05
Inventory
$61,154 to $66,206
For further information on the organization, please visit Indigenous Services Canada
Closing date: 3 March 2026 - 23:5+, Pacific Time
Who can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.
Apply online
Update: Amendment to closing date: March 3, 2026.
Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Assessment accommodation
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
IMPORTANT: There are several Non-Insured Health Benefit Analysts (CR-05) inventories being run across Canada concurrently. If you are interested in multiple locations, you MUST apply to the specific inventory poster related to those locations. These inventories are utilizing the same merit criteria. If you have applied on multiple inventories you will only be assessed once. Your results will be applied to the inventories you submitted applications for.
These positions support hybrid work, offering the employee an opportunity to perform a combination of onsite and offsite work under an annually reviewed work arrangement, with the ongoing objective to balance operational requirements with employee individual circumstances and work preference. Indigenous Services Canada operates under the Treasury Board Secretariat’s “Direction on prescribed presence in the workplace” (https://www.canada.ca/en/government/publicservice/staffing/direction-prescribed-presence-workplace.html). As of September +, 2026, employees are required to work from the office at least three (3) days a week and may have the option to telework the rest of the week, subject to operational requirements.
Duties
You will work in a fast paced call centre environment where you will receive a high volume of calls from our clients and stakeholders. Due to the high volume of requests, you will learn how to prioritize your day as you will have continuous interruptions, responding to inquires over the phone and processing fax requests. This could be an opportunity for you to develop new skills and further develop skills you already have; such skills include client service orientation, delivery of the NIHB program to our clients, attention to detail, improved computer skills, communication skills, conflict management, workload management and prioritization.
Work environment
Do you like a challenge when you come to work? If so, the position of Non-Insured Health Benefits Analyst could be the perfect opportunity for you!
Want to make a difference? By joining our team, you will have the opportunity to provide support to health services and community based programming. You will help build and support strong working relationships with First Nations and Inuit communities, families and individuals, with a focus on improving health outcomes and reducing health risks.
Intent of the process
A pool of fully or partially qualified candidates will be established to staff indeterminate or specified period, similar or identical positions at Indigenous Services Canada, First Nations and Inuit Health Branch with various tenure, locations, and/or linguistic profiles.
Positions to be filled: Number to be determined
Information you must provide
Your résumé.
In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
EDUCATION
Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.
Degree equivalency
EXPERIENCE
Experience responding to client or provider enquiries.
Experience researching information or resolving problems in a customer service environment.
Experience in using one or more of the following: word processing programs, spreadsheet programs, and/or online data retrieval programs.
The following will be applied / assessed at a later date (essential for the job)
Various language requirements
English Essential, Bilingual Imperative BBB/BBB, Bilingual Imperative BBC/BBC.
Information on language requirements
COMPETENCIES
Communication - Written.
Communication - Oral.
Ability to use word processing programs.
Ability to use spreadsheet programs.
Client Service Orientation.
Attention to detail.
Working effectively with others.
Dependability.
Judgement.
The following may be applied / assessed at a later date (may be needed for the job)
ASSET EXPERIENCE
Experience working effectively with First Nations, Inuit or Métis clients.
Experience working in a call centre environment.
Experience providing front line customer service.
Experience in account payment processes in an office environment.
Experience in determining eligibility and processing benefit requests.
Experience analyzing, verifying and processing claims.
Experience working in a Pharmacy.
ORGANIZATIONAL NEEDS
Indigenous Services Canada is committed to having a skilled and diverse workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Indigenous peoples, preference may be given to candidates who, at the time of application indicate that they are an Indigenous person (self-declaration).
OPERATIONAL REQUIREMENTS
Some positions may require occasional travel.
Some positions may require occasional travel to remote and/or isolated communities in small aircraft, off road vehicles or by boat in varied weather conditions.
Conditions of employment
Security: All positions require a Reliability status.
Some positions may require any or all of the following Conditions of Employment, which will vary dependent on the position being staffed:
Mandatory Shift work between the hours of 7:00 a.m. and 8:00 p.m. (EST) for a total of 7.5 hours daily.
Rotating shifts between 8:00 a.m. and 5:00 p.m. (EST).
Consent at the time of hire to telephone monitoring.
Willingness and ability to work overtime on short notice.
On-call weekend support on a rotational basis.
Ability to work standby, call back and overtime.
Working in a Call Centre environment.
Willingness to travel as required to remote or northern locations using a variety of modes of transportation, such as, small aircraft, snowmobiles, cars, all-terrain vehicles in all types of weather conditions.
Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
- HOW TO SUBMIT YOUR APPLICATION -
ONLY ONLINE APPLICATIONS WILL BE ACCEPTED All job applications must, therefore be submitted through the jobs.gc.ca site. To submit an application online, please select the button "Apply Online" below.
Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process and to contact 1-80XXXXXX prior to the closing date.
INSTRUCTIONS on how to respond to the screening questions:
You must answer all questions clearly indicating how you meet each of the essential criteria and asset criteria. To do this, you must write detailed explanations and provide concrete examples to demonstrate how you meet each criteria. Note that it will not be sufficient to just mention that the criteria are met or provide a list of past or present experiences.
Asset qualification may be invoked for screening, evaluation and/or right fit decision purposes. We strongly encourage candidates to demonstrate in their application how they meet the asset qualifications.
When responding to the screening questions, be sure to pay particular attention to the following:
When answering the online screening questions, please ensure that you provide concrete examples that speak directly to the experience sought, including details such as where, when and how you acquired the experience.
Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you meet each qualification.
Include the background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.
Focus on what you did. When referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
Comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected.
Lack of DETAILS may result in your application being rejected as the Assessment Board may have insufficient information to determine whether you meet the qualifications.
Your application and your answers to the screening questions will be one of the methods used to assess your ability to communicate effectively in writing. Make sure you provide sufficient details to demonstrate your written communication skills. (Do not use bullet points.)
- ASSESSMENT -
Please ensure that you read ALL points listed below, as this section contains important information about the application process. In the case of missing information, your application may be eliminated from the process.
A variety of methods may be used to assess your suitability throughout this process. Your experience, abilities and skills, competencies may be evaluated through the use of any of the following tools: the online application, written exam, interview, simulation exercise, Candidate Achievement Record and/or Reference Checks.
Some assessments may be conducted remotely, including teleconference or videoconference assessments.
All written and verbal communication obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidate.
During the application or assessment process, cheating, plagiarism and the use of artificial intelligence are considered forms of misconduct and are not permitted. Any person found cheating, including those who help others to cheat, will be subject to removal from the selection process.
Ottawa (Ontario)
CR-05
Inventory
$61,154 to $66,206
For further information on the organization, please visit Indigenous Services Canada
Closing date: 3 March 2026 - 23:5+, Pacific Time
Who can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.
Apply online
Update: Amendment to closing date: March 3, 2026.
Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Assessment accommodation
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
IMPORTANT: There are several Non-Insured Health Benefit Analysts (CR-05) inventories being run across Canada concurrently. If you are interested in multiple locations, you MUST apply to the specific inventory poster related to those locations. These inventories are utilizing the same merit criteria. If you have applied on multiple inventories you will only be assessed once. Your results will be applied to the inventories you submitted applications for.
These positions support hybrid work, offering the employee an opportunity to perform a combination of onsite and offsite work under an annually reviewed work arrangement, with the ongoing objective to balance operational requirements with employee individual circumstances and work preference. Indigenous Services Canada operates under the Treasury Board Secretariat’s “Direction on prescribed presence in the workplace” (https://www.canada.ca/en/government/publicservice/staffing/direction-prescribed-presence-workplace.html). As of September +, 2026, employees are required to work from the office at least three (3) days a week and may have the option to telework the rest of the week, subject to operational requirements.
Duties
You will work in a fast paced call centre environment where you will receive a high volume of calls from our clients and stakeholders. Due to the high volume of requests, you will learn how to prioritize your day as you will have continuous interruptions, responding to inquires over the phone and processing fax requests. This could be an opportunity for you to develop new skills and further develop skills you already have; such skills include client service orientation, delivery of the NIHB program to our clients, attention to detail, improved computer skills, communication skills, conflict management, workload management and prioritization.
Work environment
Do you like a challenge when you come to work? If so, the position of Non-Insured Health Benefits Analyst could be the perfect opportunity for you!
Want to make a difference? By joining our team, you will have the opportunity to provide support to health services and community based programming. You will help build and support strong working relationships with First Nations and Inuit communities, families and individuals, with a focus on improving health outcomes and reducing health risks.
Intent of the process
A pool of fully or partially qualified candidates will be established to staff indeterminate or specified period, similar or identical positions at Indigenous Services Canada, First Nations and Inuit Health Branch with various tenure, locations, and/or linguistic profiles.
Positions to be filled: Number to be determined
Information you must provide
Your résumé.
In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
EDUCATION
Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.
Degree equivalency
EXPERIENCE
Experience responding to client or provider enquiries.
Experience researching information or resolving problems in a customer service environment.
Experience in using one or more of the following: word processing programs, spreadsheet programs, and/or online data retrieval programs.
The following will be applied / assessed at a later date (essential for the job)
Various language requirements
English Essential, Bilingual Imperative BBB/BBB, Bilingual Imperative BBC/BBC.
Information on language requirements
COMPETENCIES
Communication - Written.
Communication - Oral.
Ability to use word processing programs.
Ability to use spreadsheet programs.
Client Service Orientation.
Attention to detail.
Working effectively with others.
Dependability.
Judgement.
The following may be applied / assessed at a later date (may be needed for the job)
ASSET EXPERIENCE
Experience working effectively with First Nations, Inuit or Métis clients.
Experience working in a call centre environment.
Experience providing front line customer service.
Experience in account payment processes in an office environment.
Experience in determining eligibility and processing benefit requests.
Experience analyzing, verifying and processing claims.
Experience working in a Pharmacy.
ORGANIZATIONAL NEEDS
Indigenous Services Canada is committed to having a skilled and diverse workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Indigenous peoples, preference may be given to candidates who, at the time of application indicate that they are an Indigenous person (self-declaration).
OPERATIONAL REQUIREMENTS
Some positions may require occasional travel.
Some positions may require occasional travel to remote and/or isolated communities in small aircraft, off road vehicles or by boat in varied weather conditions.
Conditions of employment
Security: All positions require a Reliability status.
Some positions may require any or all of the following Conditions of Employment, which will vary dependent on the position being staffed:
Mandatory Shift work between the hours of 7:00 a.m. and 8:00 p.m. (EST) for a total of 7.5 hours daily.
Rotating shifts between 8:00 a.m. and 5:00 p.m. (EST).
Consent at the time of hire to telephone monitoring.
Willingness and ability to work overtime on short notice.
On-call weekend support on a rotational basis.
Ability to work standby, call back and overtime.
Working in a Call Centre environment.
Willingness to travel as required to remote or northern locations using a variety of modes of transportation, such as, small aircraft, snowmobiles, cars, all-terrain vehicles in all types of weather conditions.
Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
- HOW TO SUBMIT YOUR APPLICATION -
ONLY ONLINE APPLICATIONS WILL BE ACCEPTED All job applications must, therefore be submitted through the jobs.gc.ca site. To submit an application online, please select the button "Apply Online" below.
Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process and to contact 1-80XXXXXX prior to the closing date.
INSTRUCTIONS on how to respond to the screening questions:
You must answer all questions clearly indicating how you meet each of the essential criteria and asset criteria. To do this, you must write detailed explanations and provide concrete examples to demonstrate how you meet each criteria. Note that it will not be sufficient to just mention that the criteria are met or provide a list of past or present experiences.
Asset qualification may be invoked for screening, evaluation and/or right fit decision purposes. We strongly encourage candidates to demonstrate in their application how they meet the asset qualifications.
When responding to the screening questions, be sure to pay particular attention to the following:
When answering the online screening questions, please ensure that you provide concrete examples that speak directly to the experience sought, including details such as where, when and how you acquired the experience.
Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you meet each qualification.
Include the background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.
Focus on what you did. When referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
Comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected.
Lack of DETAILS may result in your application being rejected as the Assessment Board may have insufficient information to determine whether you meet the qualifications.
Your application and your answers to the screening questions will be one of the methods used to assess your ability to communicate effectively in writing. Make sure you provide sufficient details to demonstrate your written communication skills. (Do not use bullet points.)
- ASSESSMENT -
Please ensure that you read ALL points listed below, as this section contains important information about the application process. In the case of missing information, your application may be eliminated from the process.
A variety of methods may be used to assess your suitability throughout this process. Your experience, abilities and skills, competencies may be evaluated through the use of any of the following tools: the online application, written exam, interview, simulation exercise, Candidate Achievement Record and/or Reference Checks.
Some assessments may be conducted remotely, including teleconference or videoconference assessments.
All written and verbal communication obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidate.
During the application or assessment process, cheating, plagiarism and the use of artificial intelligence are considered forms of misconduct and are not permitted. Any person found cheating, including those who help others to cheat, will be subject to removal from the selection process.
💡 Quick Summary
Seeking a career-building opportunity? The Non-Insured Health Benefits Analyst position is now open for candidates interested in the Remote Jobs sector. This role in Ottawa offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.