Job Description
Full job description
In the role of Liability Claims Handler, you will be able to demonstrate your claims handling skills by proactively managing and tracking several claims. You will be a confident communicator on an off the phone which will require you to resolve liability in a timely manner to maximize efficiency. You will be to use your time effectively to be able to investigate and identify and raise any fraud concerns whilst also being able to meet deadlines.
Role: Liability Claims Handler
Location: Liverpool
Working hours: Monday to Friday 9:00am to 5:30pm, 37.5 hours per week.
Salary: £25,877 - £31,278 with a potential, performance-related bonus of £2,000 per annum
What you will be doing:
To manage a small portfolio of non-report claims as decisively and efficiently as possible.
High volume of outbound calls and proactive touches on claims, liaising with our insured involved to obtain a report.
Each claim will be kept for a maximum of 14 days (10 working days) at which point the claim will be re-allocated to the relevant team if liability cannot be established.
Once a report has been established and providing there is a genuine opportunity, referrals will be made to other departments to enhance further revenue streams, i.e. Intervention and Non-Fault.
Validate all claims for indemnity and fraud concerns.
Identify all heads of claim at the earliest opportunity to mitigate if possible and reduce claims leakage.
Investigate liability proactively, searching for all available evidence, contacting all parties and representatives involved to come to a swift liability decision.
Solid desktop investigations made using all available sources such as Google Maps, GB Trace, Esendex and What’s App.
Managing claims in line with the reserving philosophy and applying a bold approach when considering closures.
Proactive diary management to monitor and progress each claim.
What we’re looking for:
Proactive claims handling skills
Persuasive, strong and confident communicator
Solid desktop investigations
Motivated self-starter
Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2026.
We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement
Benefits:
• 35 days’ holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support & free counselling available
Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs
• Recognition awards, social events & more
Our Commitment to our colleagues:
These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
• Mindful Employer – championing mental health and well-being
Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
• Menopause Friendly accredited – supporting every stage of life
•️ Armed Forces Covenant signatory – honouring those who serve
• Great Places to Work 2026/25 – fostering an engaging and positive workplace culture
• Best Place to Work for Development – proud to be investing in people’s future
•• Best Place to Work for Women – breaking down barriers to women's career progression
If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.
A Few Things to Know Before You Apply
We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
Checks & Clearances
All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
Visa Requirements
Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
We’re Here to Support You
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
In the role of Liability Claims Handler, you will be able to demonstrate your claims handling skills by proactively managing and tracking several claims. You will be a confident communicator on an off the phone which will require you to resolve liability in a timely manner to maximize efficiency. You will be to use your time effectively to be able to investigate and identify and raise any fraud concerns whilst also being able to meet deadlines.
Role: Liability Claims Handler
Location: Liverpool
Working hours: Monday to Friday 9:00am to 5:30pm, 37.5 hours per week.
Salary: £25,877 - £31,278 with a potential, performance-related bonus of £2,000 per annum
What you will be doing:
To manage a small portfolio of non-report claims as decisively and efficiently as possible.
High volume of outbound calls and proactive touches on claims, liaising with our insured involved to obtain a report.
Each claim will be kept for a maximum of 14 days (10 working days) at which point the claim will be re-allocated to the relevant team if liability cannot be established.
Once a report has been established and providing there is a genuine opportunity, referrals will be made to other departments to enhance further revenue streams, i.e. Intervention and Non-Fault.
Validate all claims for indemnity and fraud concerns.
Identify all heads of claim at the earliest opportunity to mitigate if possible and reduce claims leakage.
Investigate liability proactively, searching for all available evidence, contacting all parties and representatives involved to come to a swift liability decision.
Solid desktop investigations made using all available sources such as Google Maps, GB Trace, Esendex and What’s App.
Managing claims in line with the reserving philosophy and applying a bold approach when considering closures.
Proactive diary management to monitor and progress each claim.
What we’re looking for:
Proactive claims handling skills
Persuasive, strong and confident communicator
Solid desktop investigations
Motivated self-starter
Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2026.
We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement
Benefits:
• 35 days’ holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support & free counselling available
Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs
• Recognition awards, social events & more
Our Commitment to our colleagues:
These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
• Mindful Employer – championing mental health and well-being
Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
• Menopause Friendly accredited – supporting every stage of life
•️ Armed Forces Covenant signatory – honouring those who serve
• Great Places to Work 2026/25 – fostering an engaging and positive workplace culture
• Best Place to Work for Development – proud to be investing in people’s future
•• Best Place to Work for Women – breaking down barriers to women's career progression
If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.
A Few Things to Know Before You Apply
We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
Checks & Clearances
All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
Visa Requirements
Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
We’re Here to Support You
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
💡 Quick Summary
Seeking a career-building opportunity? The Non Report Team Liability Handler position is now open for candidates interested in the Health Jobs sector. This role in Liverpool offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
