Job Description
Work options: Hybrid
Company Description
CDC NSW is a prominent private bus operator in New South Wales, providing essential bus transport services to millions of passengers across the region. With operations spanning from metro Sydney to the Hunter Valley and from the Blue Mountains to the Central and North Coast, CDC NSW operates multiple brands and offers reliable route, school, and charter services. As part of ComfortDelGro Corporation Australia (CDC), a leading transport operator in Australia, CDC NSW is committed to connecting people to places and building communities.
Role Description
This is a full-time Customer Experience Representative role based in Seven Hills, NSW, with the flexibility for some work from home. The Customer Experience Representative will be responsible for ensuring customer satisfaction through providing outstanding customer support, maintaining effective communication, and delivering exceptional customer service on a daily basis.
Qualifications
Customer Satisfaction and Customer Experience skills
Customer Support and Customer Service skills
Strong communication skills
Ability to work in a fast-paced environment
Problem-solving and conflict resolution abilities
Experience in a customer-facing role is preferred
Knowledge of public transportation systems is a plus
CDC NSW is seeking a highly motivated and customer-focused Customer Experience Representative to join our team based in Seven Hills. This role is integral to ensuring a positive experience for our passengers across multiple regions within our network.
About the Role
Reporting to the NSW Customer Experience Manager, you will be responsible for managing and resolving customer feedback across a diverse and high-volume public transport environment. You will act as a key liaison between our customers, depots, and internal stakeholders to ensure timely, empathetic, and effective outcomes.
Key Responsibilities
Manage customer enquiries, complaints, and feedback across multiple regions
Investigate and respond to complex and sensitive customer matters
Liaise with internal teams including depot staff and planning to gather information and resolve issues
Maintain accurate records and ensure all cases are handled within required timeframes
Identify trends and contribute to continuous improvement initiatives
About You
Proven ability to multi-task and manage competing priorities in a fast-paced environment
Strong customer focus with a genuine commitment to delivering positive outcomes
Demonstrated empathy and the ability to handle challenging or sensitive feedback professionally
Excellent written and verbal communication skills
High attention to detail and strong organisational skills
Experience in customer service, ideally within transport, logistics, or a high-volume contact environment
Why Join CDC NSW?
Be part of a growing organisation delivering essential services to the community
Supportive team environment with opportunities for development
Make a meaningful impact on the daily experience of public transport customers
If this sounds like you, we’d love to hear from you, apply now!
Company Description
CDC NSW is a prominent private bus operator in New South Wales, providing essential bus transport services to millions of passengers across the region. With operations spanning from metro Sydney to the Hunter Valley and from the Blue Mountains to the Central and North Coast, CDC NSW operates multiple brands and offers reliable route, school, and charter services. As part of ComfortDelGro Corporation Australia (CDC), a leading transport operator in Australia, CDC NSW is committed to connecting people to places and building communities.
Role Description
This is a full-time Customer Experience Representative role based in Seven Hills, NSW, with the flexibility for some work from home. The Customer Experience Representative will be responsible for ensuring customer satisfaction through providing outstanding customer support, maintaining effective communication, and delivering exceptional customer service on a daily basis.
Qualifications
Customer Satisfaction and Customer Experience skills
Customer Support and Customer Service skills
Strong communication skills
Ability to work in a fast-paced environment
Problem-solving and conflict resolution abilities
Experience in a customer-facing role is preferred
Knowledge of public transportation systems is a plus
CDC NSW is seeking a highly motivated and customer-focused Customer Experience Representative to join our team based in Seven Hills. This role is integral to ensuring a positive experience for our passengers across multiple regions within our network.
About the Role
Reporting to the NSW Customer Experience Manager, you will be responsible for managing and resolving customer feedback across a diverse and high-volume public transport environment. You will act as a key liaison between our customers, depots, and internal stakeholders to ensure timely, empathetic, and effective outcomes.
Key Responsibilities
Manage customer enquiries, complaints, and feedback across multiple regions
Investigate and respond to complex and sensitive customer matters
Liaise with internal teams including depot staff and planning to gather information and resolve issues
Maintain accurate records and ensure all cases are handled within required timeframes
Identify trends and contribute to continuous improvement initiatives
About You
Proven ability to multi-task and manage competing priorities in a fast-paced environment
Strong customer focus with a genuine commitment to delivering positive outcomes
Demonstrated empathy and the ability to handle challenging or sensitive feedback professionally
Excellent written and verbal communication skills
High attention to detail and strong organisational skills
Experience in customer service, ideally within transport, logistics, or a high-volume contact environment
Why Join CDC NSW?
Be part of a growing organisation delivering essential services to the community
Supportive team environment with opportunities for development
Make a meaningful impact on the daily experience of public transport customers
If this sounds like you, we’d love to hear from you, apply now!
💡 Quick Summary
Seeking a career-building opportunity? The NSW Customer Experience Representative - Hybrid position is now open for candidates interested in the Transportation & Logistics sector. This role in Seven Hills offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Transportation & Logistics is a plus.
