Job Description
Job Profile Summary
Responsible for managing an HR Services team ensuring excellence in service delivery which may include ensuring effective employee query and problem/escalation resolution, resolving complex queries and problems raised by the customer, providing expertise on process and policy applicability or providing advice and guidance on reporting content and the reporting processes.
Job Advert
Role Synopsis:
We’re modernizing and simplifying the way we run HR in BP and our Global HR Services team is at the heart of this new way of working. Every effort is taken to ensure consistency and standardization of the HR processes across the globe. However, we understand that every country has its unique legal, fiscal and regulatory requirements and there is still a need to support them.
This role is responsible to support the Global offer and onboarding for a few countries. This role requires close collaboration with Country HR to ensure any legal, fiscal, and regulatory changes or implementations are managed accordingly.
Key Accountabilities:
• Full Team Management responsibilities of managing a shared service delivery team supporting Offer and Onboarding, Data management, Background Screening, Medical screening services as applicable etc.
• Understand the relevant procedures and processes for the relevant businesses and countries
• Manage team performance to ensure service is delivered as per performance targets
• Provides operational support and inputs to local country Centre of Excellence (CoEs) teams such as Talent and Recruitment
• Responsible for ensuring the Business Continuity Plan (BCP) on the onboarding process is constantly reviewed, updated, and tested to ensure the readiness
• Ensure team compliance with policies and procedures raising risks/issues as needed
• Provide first-level escalation for any issues raised by the team. Manage escalations in a timely manner and provide Root Cause Analysis (RCA)
• Ensure timely resolution of Service Requests and activities within the Customer Relationship Management system (Salesforce). Proactively seek to minimise or eliminate by addressing root causes in terms of either processes or behavioural changes.
• Identify opportunities to improve service to deliver a better customer experience and better efficiencies
• Ensures proper documentation and compliance for internal controls and audits.
• Assist in planning and overseeing the daily activities of the team.
• Promotes collaboration and accountability to meet team goals.
• Acts as the subject matter expert and provides guidance to the team members on day-to-day operations.
• Identify, analyze and improve the existing process by recommending and implementing solutions in an innovative and logical manner.
• Implement and monitor the Quality framework to ensure Quality Assurance, Quality Audit, Quality improvement and Knowledge management initiatives are running effectively
Identify opportunities to improve service to deliver a better customer experience and better efficiency
Essential Education:
• A university degree or professional qualification, in human resources management or its equivalent.
• Minimum of 8-10 years of relevant previous experience in HR Shared services
Entity
Finance
Job Family Group
HR Group
Relocation available
No
Travel Required
Yes - up to 10%
Country
India
About BP
FINANCE
Join us in a crucial time of transition. We are bringing all of our finance and procurement activities for the group into one place, enabling better work.
For you this means working with us on:
Compliance – efficiently delivering external reporting requirements to ensure we continue to meet our regulatory obligations in all jurisdictions, supported by robust control environment across all three lines of defence.
Stewardship – laying out a robust finance framework and providing ongoing management of the balance sheet and portfolio execution, supported by effective advocacy to the market.
Performance – facilitating the effective allocation of capital, development of business plans and coordination of business performance interventions to ensure a consistent delivery between strategic aspirations, operational forecasts and delivered outcomes. Furthermore, you will be responsible for value creation through mergers and acquisition-led deals, commercial negotiations and integration of business opportunities.
Transformation – driving digital transformation (centralising, digitising, optimising) across all elements of the finance entity to achieve sector-leading cost-performance.
Experience Level
Intermediate
Legal disclaimer
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, ****** orientation, age, marital status, socioeconomic background, neurodiversity/neurocognitive functioning, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations
Responsible for managing an HR Services team ensuring excellence in service delivery which may include ensuring effective employee query and problem/escalation resolution, resolving complex queries and problems raised by the customer, providing expertise on process and policy applicability or providing advice and guidance on reporting content and the reporting processes.
Job Advert
Role Synopsis:
We’re modernizing and simplifying the way we run HR in BP and our Global HR Services team is at the heart of this new way of working. Every effort is taken to ensure consistency and standardization of the HR processes across the globe. However, we understand that every country has its unique legal, fiscal and regulatory requirements and there is still a need to support them.
This role is responsible to support the Global offer and onboarding for a few countries. This role requires close collaboration with Country HR to ensure any legal, fiscal, and regulatory changes or implementations are managed accordingly.
Key Accountabilities:
• Full Team Management responsibilities of managing a shared service delivery team supporting Offer and Onboarding, Data management, Background Screening, Medical screening services as applicable etc.
• Understand the relevant procedures and processes for the relevant businesses and countries
• Manage team performance to ensure service is delivered as per performance targets
• Provides operational support and inputs to local country Centre of Excellence (CoEs) teams such as Talent and Recruitment
• Responsible for ensuring the Business Continuity Plan (BCP) on the onboarding process is constantly reviewed, updated, and tested to ensure the readiness
• Ensure team compliance with policies and procedures raising risks/issues as needed
• Provide first-level escalation for any issues raised by the team. Manage escalations in a timely manner and provide Root Cause Analysis (RCA)
• Ensure timely resolution of Service Requests and activities within the Customer Relationship Management system (Salesforce). Proactively seek to minimise or eliminate by addressing root causes in terms of either processes or behavioural changes.
• Identify opportunities to improve service to deliver a better customer experience and better efficiencies
• Ensures proper documentation and compliance for internal controls and audits.
• Assist in planning and overseeing the daily activities of the team.
• Promotes collaboration and accountability to meet team goals.
• Acts as the subject matter expert and provides guidance to the team members on day-to-day operations.
• Identify, analyze and improve the existing process by recommending and implementing solutions in an innovative and logical manner.
• Implement and monitor the Quality framework to ensure Quality Assurance, Quality Audit, Quality improvement and Knowledge management initiatives are running effectively
Identify opportunities to improve service to deliver a better customer experience and better efficiency
Essential Education:
• A university degree or professional qualification, in human resources management or its equivalent.
• Minimum of 8-10 years of relevant previous experience in HR Shared services
Entity
Finance
Job Family Group
HR Group
Relocation available
No
Travel Required
Yes - up to 10%
Country
India
About BP
FINANCE
Join us in a crucial time of transition. We are bringing all of our finance and procurement activities for the group into one place, enabling better work.
For you this means working with us on:
Compliance – efficiently delivering external reporting requirements to ensure we continue to meet our regulatory obligations in all jurisdictions, supported by robust control environment across all three lines of defence.
Stewardship – laying out a robust finance framework and providing ongoing management of the balance sheet and portfolio execution, supported by effective advocacy to the market.
Performance – facilitating the effective allocation of capital, development of business plans and coordination of business performance interventions to ensure a consistent delivery between strategic aspirations, operational forecasts and delivered outcomes. Furthermore, you will be responsible for value creation through mergers and acquisition-led deals, commercial negotiations and integration of business opportunities.
Transformation – driving digital transformation (centralising, digitising, optimising) across all elements of the finance entity to achieve sector-leading cost-performance.
Experience Level
Intermediate
Legal disclaimer
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, ****** orientation, age, marital status, socioeconomic background, neurodiversity/neurocognitive functioning, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations
💡 Quick Summary
Seeking a career-building opportunity? The Offer and Onboarding Lead position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.