Job Description
We are a growing dairy specialty ingredients company seeking a reliable, flexible, and organized Office Assistant to support multiple areas of the business. Strong communication skills are essential, B2B experience is required, and experience in the food ingredients industry is preferred. This hands-on role includes managing technical documentation, maintaining databases and CRM systems, following up with customers, and supporting light marketing initiatives. We are looking for a proactive, detail-oriented problem solver who thrives in a fast-paced, small-company environment with room for growth.
Key Responsibilities
Documentation & Technical Support
Prepare, organize, and maintain product documentation including:
Technical Data Sheets (TDS)
Certificates of Analysis (COA)
Food Safety documentation
Database, CRM, Customer & Marketing Support (Non-Sales Role)
Develop and maintain CRM databases and support lead tracking
Contact inbound leads to gather information and route inquiries
Follow up on quotes, document requests, and sample shipments
Assist with past-due payment follow-ups in a professional manner
Coordinate and send direct mail campaigns (USPS)
Help organize and support email marketing campaigns
Administrative & Operational Support
Assist with general office organization and process improvement
Support logistics, including repacking small items when needed
Provide support wherever needed across operations
Qualifications
Strong communication skills (written and verbal)
Experience in B2B environments; background in food ingredients or manufacturing strongly preferred
Administrative experience with strong organization and attention to detail
Reliable, flexible, and comfortable supporting multiple areas of the business
Comfortable working with technical documentation
Proficient in Microsoft Office (Word, Excel, Outlook); CRM experience is a plus
Digital marketing knowledge is a plus
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Work Location: In person
Key Responsibilities
Documentation & Technical Support
Prepare, organize, and maintain product documentation including:
Technical Data Sheets (TDS)
Certificates of Analysis (COA)
Food Safety documentation
Database, CRM, Customer & Marketing Support (Non-Sales Role)
Develop and maintain CRM databases and support lead tracking
Contact inbound leads to gather information and route inquiries
Follow up on quotes, document requests, and sample shipments
Assist with past-due payment follow-ups in a professional manner
Coordinate and send direct mail campaigns (USPS)
Help organize and support email marketing campaigns
Administrative & Operational Support
Assist with general office organization and process improvement
Support logistics, including repacking small items when needed
Provide support wherever needed across operations
Qualifications
Strong communication skills (written and verbal)
Experience in B2B environments; background in food ingredients or manufacturing strongly preferred
Administrative experience with strong organization and attention to detail
Reliable, flexible, and comfortable supporting multiple areas of the business
Comfortable working with technical documentation
Proficient in Microsoft Office (Word, Excel, Outlook); CRM experience is a plus
Digital marketing knowledge is a plus
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Office Assistant – Biotech Food Ingredients Company position is now open for candidates interested in the Helper Jobs sector. This role in Miami offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.
