Job Description
A true Sydney Italian dining icon since 1999, Grappa Ristorante e Bar is coming at The Rocks.
We are looking for passionate, energetic people to join us as Front Office Co-ordinator.
The ideal candidate will come from a hospitality background with experience in restaurant administration.
- Familiarity with SevenRooms
- Familiarity with Ordermate
- Strong attention to detail
- Administrative skills are highly desirable.
Key Responsibilities
- Manage online and phone bookings using the SevenRooms platform
- Promptly respond to booking requests, dietary requirement questions, and general guest enquiries via phone and email
- Communicate effectively with Restaurant Managers and Head Chefs to facilitate the best possible guest experience
- Provide a consistently high level of customer service to all patrons
- Maintain knowledge of Group VIPs and regular guests
- ensuring notes and preferences are accurately recorded and actioned
- Support the Events Manager with large group bookings and private events: generate quotes, send booking forms, and proactively convert enquiries into confirmed reservations
- Previous experience in marketing and events, with the ability to contribute to external activations and collaboration. As The Rocks has a lot of event planned over the year.
- Attributes Positive, personable, and energetic
- Passion for food and beverage, backed by experience in a similar role (restaurants or hotels)
- Willingness to learn new skills
- Able to multitask and prioritise workflows
- Passionate about guest satisfaction, engagement, and service standards
A minimum of 2 years experience working in reservations in a high end hospitality venue
Familiarity with Seven Rooms and Ordermate.
Job Types: Full-time, Part-time
Pay: From $30.00 per hour
Expected hours: No more than 38 per week
Work Location: In person
We are looking for passionate, energetic people to join us as Front Office Co-ordinator.
The ideal candidate will come from a hospitality background with experience in restaurant administration.
- Familiarity with SevenRooms
- Familiarity with Ordermate
- Strong attention to detail
- Administrative skills are highly desirable.
Key Responsibilities
- Manage online and phone bookings using the SevenRooms platform
- Promptly respond to booking requests, dietary requirement questions, and general guest enquiries via phone and email
- Communicate effectively with Restaurant Managers and Head Chefs to facilitate the best possible guest experience
- Provide a consistently high level of customer service to all patrons
- Maintain knowledge of Group VIPs and regular guests
- ensuring notes and preferences are accurately recorded and actioned
- Support the Events Manager with large group bookings and private events: generate quotes, send booking forms, and proactively convert enquiries into confirmed reservations
- Previous experience in marketing and events, with the ability to contribute to external activations and collaboration. As The Rocks has a lot of event planned over the year.
- Attributes Positive, personable, and energetic
- Passion for food and beverage, backed by experience in a similar role (restaurants or hotels)
- Willingness to learn new skills
- Able to multitask and prioritise workflows
- Passionate about guest satisfaction, engagement, and service standards
A minimum of 2 years experience working in reservations in a high end hospitality venue
Familiarity with Seven Rooms and Ordermate.
Job Types: Full-time, Part-time
Pay: From $30.00 per hour
Expected hours: No more than 38 per week
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Office & Front of House position is now open for candidates interested in the Restaurants & Food Service sector. This role in The Rocks offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Restaurants & Food Service is a plus.
