Job Description
Job Summary:
The Online Merchandiser & Customer Care Coordinator is responsible for managing the online product assortment, optimizing product listings for sales, and providing exceptional customer service. This dual role requires strong analytical skills, attention to detail, and the ability to effectively communicate with customers and internal teams. The ideal candidate will drive online sales through effective merchandising strategies and ensure customer satisfaction through efficient support and problem resolution.
Key Responsibilities:
Online Merchandising:
Manage and optimize the online product catalog, ensuring accurate and appealing product listings.
Monitor product performance and make data-driven decisions to enhance product visibility and sales.
Collaborate with the marketing team to develop and execute online merchandising strategies and promotions.
Analyze sales data and customer feedback to identify trends and opportunities for product assortment improvements.
Ensure product descriptions, images, and specifications are accurate and aligned with brand guidelines.
Product Listing Optimization:
Implement SEO best practices to improve product rankings on search engines and e-commerce platforms.
Update and refine product listings to enhance user experience and drive conversions.
Manage inventory levels and coordinate with the supply chain team to ensure product availability.
Customer Care Coordination:
Serve as the primary point of contact for customer inquiries, resolving issues promptly and effectively.
Handle customer complaints, returns, and exchanges in accordance with company policies.
Provide detailed product information and assist customers with purchasing decisions.
Track and analyze customer service metrics to identify areas for improvement.
Maintain comprehensive records of customer interactions and transactions.
Order Management:
Process online orders, ensuring accuracy and timely fulfillment.
Coordinate with warehouse and logistics teams to manage shipping and delivery schedules.
Handle order-related issues, including cancellations, refunds, and order tracking.
Cross-Functional Collaboration:
Work closely with marketing, sales, and IT teams to enhance the overall e-commerce experience.
Collaborate with the design team to create visually appealing and effective product displays.
Participate in the development and implementation of new e-commerce initiatives and technologies.
Reporting and Analysis:
Generate reports on product performance, sales trends, and customer feedback.
Provide insights and recommendations to optimize online merchandising and customer service strategies.
Monitor competitor activities and market trends to stay informed about industry developments.
Qualifications:
Education: Bachelor’s degree in Marketing, Business Administration, E-commerce, or a related field.
Experience: Minimum of 2-3 years of experience in e-commerce merchandising, customer service, or a related role.
Skills:
Strong analytical skills with the ability to interpret data and make data-driven decisions.
Excellent written and verbal communication skills.
Proficiency in e-commerce platforms (e.g., Shopify, Magento) and content management systems.
Knowledge of SEO best practices and digital marketing techniques.
Ability to multitask and manage time effectively in a fast-paced environment.
Customer-oriented with strong problem-solving skills.
Job Type: Full-time
Pay: ₹20,000.00 - ₹50,000.00 per month
Schedule:
Day shift
Experience:
Customer relationship management: 3 years (Preferred)
online merchandising: 2 years (Preferred)
Work Location: In person
Speak with the employer
++1 82+1023564
The Online Merchandiser & Customer Care Coordinator is responsible for managing the online product assortment, optimizing product listings for sales, and providing exceptional customer service. This dual role requires strong analytical skills, attention to detail, and the ability to effectively communicate with customers and internal teams. The ideal candidate will drive online sales through effective merchandising strategies and ensure customer satisfaction through efficient support and problem resolution.
Key Responsibilities:
Online Merchandising:
Manage and optimize the online product catalog, ensuring accurate and appealing product listings.
Monitor product performance and make data-driven decisions to enhance product visibility and sales.
Collaborate with the marketing team to develop and execute online merchandising strategies and promotions.
Analyze sales data and customer feedback to identify trends and opportunities for product assortment improvements.
Ensure product descriptions, images, and specifications are accurate and aligned with brand guidelines.
Product Listing Optimization:
Implement SEO best practices to improve product rankings on search engines and e-commerce platforms.
Update and refine product listings to enhance user experience and drive conversions.
Manage inventory levels and coordinate with the supply chain team to ensure product availability.
Customer Care Coordination:
Serve as the primary point of contact for customer inquiries, resolving issues promptly and effectively.
Handle customer complaints, returns, and exchanges in accordance with company policies.
Provide detailed product information and assist customers with purchasing decisions.
Track and analyze customer service metrics to identify areas for improvement.
Maintain comprehensive records of customer interactions and transactions.
Order Management:
Process online orders, ensuring accuracy and timely fulfillment.
Coordinate with warehouse and logistics teams to manage shipping and delivery schedules.
Handle order-related issues, including cancellations, refunds, and order tracking.
Cross-Functional Collaboration:
Work closely with marketing, sales, and IT teams to enhance the overall e-commerce experience.
Collaborate with the design team to create visually appealing and effective product displays.
Participate in the development and implementation of new e-commerce initiatives and technologies.
Reporting and Analysis:
Generate reports on product performance, sales trends, and customer feedback.
Provide insights and recommendations to optimize online merchandising and customer service strategies.
Monitor competitor activities and market trends to stay informed about industry developments.
Qualifications:
Education: Bachelor’s degree in Marketing, Business Administration, E-commerce, or a related field.
Experience: Minimum of 2-3 years of experience in e-commerce merchandising, customer service, or a related role.
Skills:
Strong analytical skills with the ability to interpret data and make data-driven decisions.
Excellent written and verbal communication skills.
Proficiency in e-commerce platforms (e.g., Shopify, Magento) and content management systems.
Knowledge of SEO best practices and digital marketing techniques.
Ability to multitask and manage time effectively in a fast-paced environment.
Customer-oriented with strong problem-solving skills.
Job Type: Full-time
Pay: ₹20,000.00 - ₹50,000.00 per month
Schedule:
Day shift
Experience:
Customer relationship management: 3 years (Preferred)
online merchandising: 2 years (Preferred)
Work Location: In person
Speak with the employer
++1 82+1023564
💡 Quick Summary
Seeking a career-building opportunity? The Online merchandising customer care position is now open for candidates interested in the Customer Care sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
