Online Reputation Management

POSITION: Executive – ORM (Online Reputation Management) ROLE PURPOSE: ORM Management

LOCATION: Mumbai

DEPARTMENT: Customer Experience

Skill Required:

 Strong written and verbal communication skills, ability to respond in grammatically correct English.

 Should be Graduate / Undergraduate.

 Should be Min 6 months ORM / Social media management Experience

 Proficient in using MS Office application like Excel, PowerPoint.

 Good knowledge of various social media monitoring and listening tools

 Should be willing to work rotational shifts Job Description:

 Actively monitor and review user comments, suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible

 Promptly respond to negative comments, feedback, redressing complaints within specified turn-around time thus making the user journey with the brand worthwhile.  Acknowledging compliments showcasing the same on brand social media pages

 Categorizing conversations in the listening tool, as required by the project(s)Maintain and circulate daily, weekly and monthly ORM reports with excel data cleaning and maintaining along with Insights to internal departments for their information and further action

 Maintain and circulate daily, weekly and monthly ORM reports to internal departments for their information and further action

 Sharing the brand comments on real-time basis with the respective backend spoc Hiring guidelines of ORM –Executive: Rounds of Interview:

1) HR Screening/Filtration

2) Operation Round with ORM Lead

3) PI with Head Customer Experience

Job Type: Full-time

Salary: ₹350,000.00 - ₹550,000.00 per year

Schedule:

Day shift

Ability to commute/relocate:

Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

total work: 1 year (Preferred)

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