Inbound/outbound/Email

Position - 16

Responsibilities –

Manage large amounts of inbound & outbound as well as emails in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or

alternatives

Build sustainable relationships and engage customers by taking the extra mile

Meet personal/team qualitative and quantitative targets

Requirements

Previous experience in a customer support role/Fresh graduates

Track record of over-achieving quota

Strong phone and verbal communication skills along with active listening

Familiarity with CRM systems and practices

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

Training will be given on the above mentioned JD

Excellent communication skills required in English & Hindi, Multilingual language would be an added

advantage.

9 hrs. of shift however would require to stretch for completion of targets