Job Description
Inbound/outbound/Email
Position - 16
Responsibilities –
Manage large amounts of inbound & outbound as well as emails in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or
alternatives
Build sustainable relationships and engage customers by taking the extra mile
Meet personal/team qualitative and quantitative targets
Requirements
Previous experience in a customer support role/Fresh graduates
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Training will be given on the above mentioned JD
Excellent communication skills required in English & Hindi, Multilingual language would be an added
advantage.
+ hrs. of shift however would require to stretch for completion of targets
Position - 16
Responsibilities –
Manage large amounts of inbound & outbound as well as emails in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or
alternatives
Build sustainable relationships and engage customers by taking the extra mile
Meet personal/team qualitative and quantitative targets
Requirements
Previous experience in a customer support role/Fresh graduates
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Training will be given on the above mentioned JD
Excellent communication skills required in English & Hindi, Multilingual language would be an added
advantage.
+ hrs. of shift however would require to stretch for completion of targets
💡 Quick Summary
Seeking a career-building opportunity? The Operation Executive position is now open for candidates interested in the Operations Executive Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
