Job Description
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.
About the role
As part of our newly established Operational Excellence function, we are recruiting a Operational Excellence Managers to act as the state lead for execution and performance uplift across our New Zealand retail network.
This is a field-based leadership role where you will partner closely with Regional Managers, State Directors and Store Leaders to strengthen operational discipline, enable consistent execution and remove parries impacting store performance across all EssilorLuxottica retail brands, including OPSM, Sunglass Hut, Oakley, Ray-Ban and Laubman & Pank.
Success in this role is defined by measurable operational uplift ensuring priorities land in stores, actions are followed through, and teams are supported to deliver at the highest standard.
This is a fully field-based role involving daily store engagement and travel across your state/region.
Your responsibilities:
Serve as the Operational Excellence state lead, driving execution consistency across all EssilorLuxottica retail brands
Partner with senior field leadership to embed operational priorities and elevate store performance outcomes
Conduct structured store visits to assess execution, identify gaps and unlock opportunities for improvement
Coach and influence store teams and leaders to strengthen capability, accountability and operational rhythm
Identify systemic barriers to execution and drive cross-functional solutions that make it easier for stores to succeed
Own follow-through and closure, ensuring actions are delivered, sustainable and measurable
Support national operating frameworks, tools and governance rhythms to ensure initiatives land effectively in the field
Build trusted relationships and credibility as a strategic partner to frontline leadership
About you
You will bring:
Strong experience in multi-site retail operations, regional leadership or operational excellence roles within large-scale environments
Proven ability to influence both store teams and senior field leaders to drive results through partnership and execution discipline
A track record of lifting operational consistency, capability and performance across a store network
Highly developed coaching, stakeholder engagement and communication skills
Strong commercial and operational acumen, with the ability to translate insight into action
Confidence operating autonomously in a field role with extensive travel and high accountability
A practical, solutions-focused mindset and passion for continuous improvement
Why join us?
This is a rare opportunity to step into a high impact state leadership role within a critical new function shaping the future of execution excellence across EssilorLuxottica ANZ.
Why join EssilorLuxottica?
Shape and embed a new national Operational Excellence function
Work across multiple iconic retail brands in your state/region
High-impact role with strong visibility across the business
Company car allowance and tools to support field work
Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off across all brands
Access to world-class learning via Leonardo, our online learning platform
Clear career pathways into senior operations, field leadership or operational excellence roles
Join Australia’s Retail Employer of the Year 2025
Ready to make an impact?
Click Apply Now to join EssilorLuxottica and help drive operational excellence across our retail network.
To be considered for this opportunity, please click apply and send your cover letter and resume today.
As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, ****** orientation or life stage.
We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.
About the role
As part of our newly established Operational Excellence function, we are recruiting a Operational Excellence Managers to act as the state lead for execution and performance uplift across our New Zealand retail network.
This is a field-based leadership role where you will partner closely with Regional Managers, State Directors and Store Leaders to strengthen operational discipline, enable consistent execution and remove parries impacting store performance across all EssilorLuxottica retail brands, including OPSM, Sunglass Hut, Oakley, Ray-Ban and Laubman & Pank.
Success in this role is defined by measurable operational uplift ensuring priorities land in stores, actions are followed through, and teams are supported to deliver at the highest standard.
This is a fully field-based role involving daily store engagement and travel across your state/region.
Your responsibilities:
Serve as the Operational Excellence state lead, driving execution consistency across all EssilorLuxottica retail brands
Partner with senior field leadership to embed operational priorities and elevate store performance outcomes
Conduct structured store visits to assess execution, identify gaps and unlock opportunities for improvement
Coach and influence store teams and leaders to strengthen capability, accountability and operational rhythm
Identify systemic barriers to execution and drive cross-functional solutions that make it easier for stores to succeed
Own follow-through and closure, ensuring actions are delivered, sustainable and measurable
Support national operating frameworks, tools and governance rhythms to ensure initiatives land effectively in the field
Build trusted relationships and credibility as a strategic partner to frontline leadership
About you
You will bring:
Strong experience in multi-site retail operations, regional leadership or operational excellence roles within large-scale environments
Proven ability to influence both store teams and senior field leaders to drive results through partnership and execution discipline
A track record of lifting operational consistency, capability and performance across a store network
Highly developed coaching, stakeholder engagement and communication skills
Strong commercial and operational acumen, with the ability to translate insight into action
Confidence operating autonomously in a field role with extensive travel and high accountability
A practical, solutions-focused mindset and passion for continuous improvement
Why join us?
This is a rare opportunity to step into a high impact state leadership role within a critical new function shaping the future of execution excellence across EssilorLuxottica ANZ.
Why join EssilorLuxottica?
Shape and embed a new national Operational Excellence function
Work across multiple iconic retail brands in your state/region
High-impact role with strong visibility across the business
Company car allowance and tools to support field work
Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off across all brands
Access to world-class learning via Leonardo, our online learning platform
Clear career pathways into senior operations, field leadership or operational excellence roles
Join Australia’s Retail Employer of the Year 2025
Ready to make an impact?
Click Apply Now to join EssilorLuxottica and help drive operational excellence across our retail network.
To be considered for this opportunity, please click apply and send your cover letter and resume today.
As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, ****** orientation or life stage.
We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.
💡 Quick Summary
Seeking a career-building opportunity? The Operational Excellence Manager - NZ position is now open for candidates interested in the Customer Care sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
