Job Description
At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).
Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.
Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
About the role
As ATB’s next Operational Risk Specialist, you will function as the First Line of Defence (FLOD) risk and be responsible for continuous risk oversight for execution of risk identification, risk assessment, and recommendation of risk treatment strategies, monitoring of key risk indicators (KRI) within Client Experience and Technology (CXT). Your focus is to partner and collaborate with team members across CXT and work together to identify, inform, and report on risks and test the effectiveness of controls. As a strong connector and influencer you act as a trusted advisor to stakeholders to identify opportunities to enhance controls and processes, all the while keeping the Customer Experience top of mind.
Accountabilities
Implement and support the continuous improvement of risk management processes by executing risk identification, risk assessment, treatment, and monitoring activities, as well as collaborating with senior leadership and other stakeholders to ensure alignment with ATB’s strategy and risk appetite
Execute all accountabilities and responsibilities of first line risk in accordance with applicable published risk frameworks
Assist in planning, oversight and delivery of risk reporting activities to senior leadership and ATB Financial
Support the maintenance and certification of the Risk and Control Self Assessment (RCSA) program
Partner with team members at all levels, including senior management to cascade a culture of risk management
Possess excellent communication skills, both verbal and written and the ability to translate data effectively
Apply strong influencing skills, cultivate a trusted partner relationship between risk partners and other areas of the enterprise
Prepare risk assessments, reports, and risk-related presentations to assess the risk in CXT's critical processes, and challenge those created by other team members
Facilitate identification of remediation plans to address those processes,where they may be higher residual risk as compared to ATB's risk appetite
Coach other team members across the Client Experience and Technology (CXT) organization in risk identification, risk controls, and risk treatment
Collaborate and partner to build an effective risk culture, providing insight and strategies around how to improve and reimagine the way work is done
Understand how emerging initiatives modify previously identified risks
Assess trends in activities and processes which result in risk or compliance gaps across CXT
Provide insight and input on key risk indicators; and identification of effective metrics for key performance indicators which can provide leadership teams with the data they require to support improvements in customer experience and operational efficiencies
Think outside of the box when completing risk assessments for existing processes or new initiatives, and ensuring a holistic risk approach is applied; identifying risks for today’s initiatives and layering onto it the complexity of fraud trends, compliance requirements, AI, banking trends, and impacts changes to processes or initiatives may have on other areas of the organization or customer experience
Proactively analyze potential risks and ensure those risks are aggregated / escalated to the appropriate risk owners
Skills, experience & requirements
University Degree in risk management/business administration/finance or other related area
5+ years in risk management, or of related industry experience with strong knowledge of processes, risks and controls or exposure to operational functions; risk management, audit, Internal Controls Experience, operational risk management practices, and operational risk management tools such as risk and control self assessments, internal loss data, and key risk indicators
Strong communication skills, including the ability to identify, prioritize, frame and clearly articulate issues related to operational and strategic risk management, with the ability to work with different position levels within the organization
Proven ability to lead and manage projects to deliver results in a rapidly changing environment
Strong decision making capabilities and the ability to resource with internal partners, or related industry resources
Financial institution experience preferred
Strong critical-thinking, analytical and problem-solving skills, to recognize and resolve complex issues and devise creative solutions
Excellent verbal and written communication skills, including presentation skills, with the ability to deliver technical issues to both technical and non-technical audiences in a clear and understandable manner
Strong initiative, self-motivation, and effective work habits, as well as being an influencer of others
Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.
We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.
What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at [email protected]
Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.
Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.
Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
About the role
As ATB’s next Operational Risk Specialist, you will function as the First Line of Defence (FLOD) risk and be responsible for continuous risk oversight for execution of risk identification, risk assessment, and recommendation of risk treatment strategies, monitoring of key risk indicators (KRI) within Client Experience and Technology (CXT). Your focus is to partner and collaborate with team members across CXT and work together to identify, inform, and report on risks and test the effectiveness of controls. As a strong connector and influencer you act as a trusted advisor to stakeholders to identify opportunities to enhance controls and processes, all the while keeping the Customer Experience top of mind.
Accountabilities
Implement and support the continuous improvement of risk management processes by executing risk identification, risk assessment, treatment, and monitoring activities, as well as collaborating with senior leadership and other stakeholders to ensure alignment with ATB’s strategy and risk appetite
Execute all accountabilities and responsibilities of first line risk in accordance with applicable published risk frameworks
Assist in planning, oversight and delivery of risk reporting activities to senior leadership and ATB Financial
Support the maintenance and certification of the Risk and Control Self Assessment (RCSA) program
Partner with team members at all levels, including senior management to cascade a culture of risk management
Possess excellent communication skills, both verbal and written and the ability to translate data effectively
Apply strong influencing skills, cultivate a trusted partner relationship between risk partners and other areas of the enterprise
Prepare risk assessments, reports, and risk-related presentations to assess the risk in CXT's critical processes, and challenge those created by other team members
Facilitate identification of remediation plans to address those processes,where they may be higher residual risk as compared to ATB's risk appetite
Coach other team members across the Client Experience and Technology (CXT) organization in risk identification, risk controls, and risk treatment
Collaborate and partner to build an effective risk culture, providing insight and strategies around how to improve and reimagine the way work is done
Understand how emerging initiatives modify previously identified risks
Assess trends in activities and processes which result in risk or compliance gaps across CXT
Provide insight and input on key risk indicators; and identification of effective metrics for key performance indicators which can provide leadership teams with the data they require to support improvements in customer experience and operational efficiencies
Think outside of the box when completing risk assessments for existing processes or new initiatives, and ensuring a holistic risk approach is applied; identifying risks for today’s initiatives and layering onto it the complexity of fraud trends, compliance requirements, AI, banking trends, and impacts changes to processes or initiatives may have on other areas of the organization or customer experience
Proactively analyze potential risks and ensure those risks are aggregated / escalated to the appropriate risk owners
Skills, experience & requirements
University Degree in risk management/business administration/finance or other related area
5+ years in risk management, or of related industry experience with strong knowledge of processes, risks and controls or exposure to operational functions; risk management, audit, Internal Controls Experience, operational risk management practices, and operational risk management tools such as risk and control self assessments, internal loss data, and key risk indicators
Strong communication skills, including the ability to identify, prioritize, frame and clearly articulate issues related to operational and strategic risk management, with the ability to work with different position levels within the organization
Proven ability to lead and manage projects to deliver results in a rapidly changing environment
Strong decision making capabilities and the ability to resource with internal partners, or related industry resources
Financial institution experience preferred
Strong critical-thinking, analytical and problem-solving skills, to recognize and resolve complex issues and devise creative solutions
Excellent verbal and written communication skills, including presentation skills, with the ability to deliver technical issues to both technical and non-technical audiences in a clear and understandable manner
Strong initiative, self-motivation, and effective work habits, as well as being an influencer of others
Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.
We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.
What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at [email protected]
Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.
💡 Quick Summary
Seeking a career-building opportunity? The Operational Risk Specialist position is now open for candidates interested in the Operations Executive Jobs sector. This role in Calgary offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
