Job Description
/Designation Position
Manager/Senior Manager – Laptop Repair Operations
Department/Function
Service Mobility
Location
Mumbai
Job Summary
(The primary purpose or objectives and an overall description of the position)
· Creating and continuously evolving the OneAssist Laptop repair Strategy to maximize customer delight and value added to the organization
· Screening, selection and appointment of Service partners across India for Laptop
· Drive cost optimization in repair operations to industry best in class levels
· Evaluation and driving the performance of the service centers through repair operations
· Drive Service KPIs & audit Service centers as per defined frequency and basis specific triggers
· Preferred Partner tie ups and managing OEM/brand relationships
Experience Required
(Minimum relevant or equivalent industry experience required Please also state what might be desirous / advantageous)
6 to 10 years of experience with experience of handling a national repair operations role. Preferably from Laptop industry
Academia
(The minimum / critical qualifications you deem necessary for this profile.)
MBA or Graduate with strong academic background
Personal Attributes
Strong relationship skills and networking with service branch operations
Keen attention to details with strong process management skills
High importance for quality execution & speed
Tech solutioning orientation
Thinks frugal while staying focused on delight for customersManager/Senior Manager – Laptop Repair Operations
Department/Function
Service Mobility
Location
Mumbai
Job Summary
(The primary purpose or objectives and an overall description of the position)
· Creating and continuously evolving the OneAssist Laptop repair Strategy to maximize customer delight and value added to the organization
· Screening, selection and appointment of Service partners across India for Laptop
· Drive cost optimization in repair operations to industry best in class levels
· Evaluation and driving the performance of the service centers through repair operations
· Drive Service KPIs & audit Service centers as per defined frequency and basis specific triggers
· Preferred Partner tie ups and managing OEM/brand relationships
Experience Required
(Minimum relevant or equivalent industry experience required Please also state what might be desirous / advantageous)
6 to 10 years of experience with experience of handling a national repair operations role. Preferably from Laptop industry
Academia
(The minimum / critical qualifications you deem necessary for this profile.)
MBA or Graduate with strong academic background
Personal Attributes
Strong relationship skills and networking with service branch operations
Keen attention to details with strong process management skills
High importance for quality execution & speed
Tech solutioning orientation
Thinks frugal while staying focused on delight for customers
Job Type: Full-time
Salary: ₹1,000,000.00 - ₹1,600,000.00 per year
Manager/Senior Manager – Laptop Repair Operations
Department/Function
Service Mobility
Location
Mumbai
Job Summary
(The primary purpose or objectives and an overall description of the position)
· Creating and continuously evolving the OneAssist Laptop repair Strategy to maximize customer delight and value added to the organization
· Screening, selection and appointment of Service partners across India for Laptop
· Drive cost optimization in repair operations to industry best in class levels
· Evaluation and driving the performance of the service centers through repair operations
· Drive Service KPIs & audit Service centers as per defined frequency and basis specific triggers
· Preferred Partner tie ups and managing OEM/brand relationships
Experience Required
(Minimum relevant or equivalent industry experience required Please also state what might be desirous / advantageous)
6 to 10 years of experience with experience of handling a national repair operations role. Preferably from Laptop industry
Academia
(The minimum / critical qualifications you deem necessary for this profile.)
MBA or Graduate with strong academic background
Personal Attributes
Strong relationship skills and networking with service branch operations
Keen attention to details with strong process management skills
High importance for quality execution & speed
Tech solutioning orientation
Thinks frugal while staying focused on delight for customersManager/Senior Manager – Laptop Repair Operations
Department/Function
Service Mobility
Location
Mumbai
Job Summary
(The primary purpose or objectives and an overall description of the position)
· Creating and continuously evolving the OneAssist Laptop repair Strategy to maximize customer delight and value added to the organization
· Screening, selection and appointment of Service partners across India for Laptop
· Drive cost optimization in repair operations to industry best in class levels
· Evaluation and driving the performance of the service centers through repair operations
· Drive Service KPIs & audit Service centers as per defined frequency and basis specific triggers
· Preferred Partner tie ups and managing OEM/brand relationships
Experience Required
(Minimum relevant or equivalent industry experience required Please also state what might be desirous / advantageous)
6 to 10 years of experience with experience of handling a national repair operations role. Preferably from Laptop industry
Academia
(The minimum / critical qualifications you deem necessary for this profile.)
MBA or Graduate with strong academic background
Personal Attributes
Strong relationship skills and networking with service branch operations
Keen attention to details with strong process management skills
High importance for quality execution & speed
Tech solutioning orientation
Thinks frugal while staying focused on delight for customers
Job Type: Full-time
Salary: ₹1,000,000.00 - ₹1,600,000.00 per year
💡 Quick Summary
Seeking a career-building opportunity? The Operations position is now open for candidates interested in the Operations Executive Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
