Job Description
Do you want to work with a collaborative, diverse team and gain innovative experience in one of the fastest evolving industries?
SRx health solutions is a fast-growing healthcare solutions services company designed for today’s growing markets. We are Canada’s leading healthcare provider and have grown with over 400 employees across the country. We provide innovative, sustainable, and integrated healthcare solutions with a mission to enhance the wellness of Canadians. You will be part of a team that is dedicated to create immersive experiences and transforming ideas into successful health care programs that matter.
Here, you will be empowered to follow your passion to continuously learn and grow. Not to forget to mention, we have one of the friendliest teams on the globe!
Location: 755 Queensway East Unit 18 Mississauga, ON L4Y 4C5
What you will be doing, including, but not limited to:
Customer Service:
Responsible for inbound and outbound communications from customers and suppliers
Capture, record, and commit orders based on customer needs and service levels
Track deliveries and proactively communicate with customers and management in case of any events, delays, or service failures, actively seeking solutions
Identify customer opportunities in response to customer inquiries and product management
Provide support to the operations team with day-to-day needs
Assist in order scheduling, conduct inventory counts, and perform order analysis.
Generate reports using ERPs and data tools (i.e. PowerBi) to create insightful analyses
Responsible for onboarding new customers, suppliers and updating master files
Introduce, add and update products, as required
Responsible for coordinating and executing validation studies
Receiving:
Receive and unload incoming products and compare information on packing slips with purchase orders to verify accuracy of shipment
Inspect, sort, count, package, label, and unpack inventory that is received
Inspect shipments for damages, loss, or defects, and notify Quality Assurance of findings
Responsible for accurately receiving, reporting, and distributing purchased items
Stock shelves in the warehouse ensuring that product is allocated to the correct pick location
Shipping:
Prepare orders for shipment in accordance with the pick list and shipping requirements
Be aware and notify management of shortages
Package and ship in accordance with SOP, packaging guidelines and accepted methods / practices this includes cold chain and ambient packaging
Organize pick list and cross check against End of Day reports
Product Handling:
Read pick list and verify the product matches the pick list order
Verify that the lot number and expiry date matches the pick worksheet and the product.
Identify issues with orders, troubleshoot and find appropriate corrective actions
Communicate with customers if orders require adjustments
Monitor packaging material supplies and notify team when materials need to be reordered
May need to operate mechanical equipment in loading and unloading material and equipment
Facilities & Maintenance:
Liaise with external vendors for all Preventative Maintenance contracts and ensure proper schedules are maintained
May be on-call for all after hour emergencies related to the facility
May be responsible for all maintenance and scheduling vendor services related to the facility.
WORKING CONDITIONS
Physical Effort:
50% of the work may be done while in a standing position. Concurrently, 40% of this time is spent bending, reaching, climbing, pulling, pushing and lifting objects up to 40 lbs
The physical environment is a clean, quiet warehouse area.
Job Specifications & Qualifications:
High School diploma and at least 2 (two) years of previous working experience preferably in a Pharmaceutical/GMP facility
Must be able to speak, read, and write fluently in English with French is a highly valued asset
Ability to lift up to 40lbs
High attention to detail with exceptional organizational skills
Excellent verbal, written, interpersonal skills and a strong focus on customer service
Able to work with minimal supervision and work collaboratively with cross-functional teams.
French speaking preferred
Strong computer skills including Microsoft Suite (Word, Excel, PowerPoint). Knowledge or experience with Inventory Management Systems (es. SAP, Oracle, etc.) would be an asset
Excellent problem solving, thinking skills and good independent judgment are required
Why you should work with us?
Paid vacation
Annual Bonus
Paid sick days
Comprehensive salary
Benefits package
RRSP
Opportunities to develop new skills and progress your career
Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
If it sounds like you, we want you to apply!
About us:
SRx Health Solutions was founded in 2013 by its current President, Adesh Vora. After running retail pharmacies for over 12 years, Mr. Vora opened two pharmacies in Ontario. To achieve this, Mr. Vora recognized the need to provide more than just retail pharmacy services. Our company fosters a collaborative and inclusive work environment that empowers individuals to thrive, embrace challenges, and make a meaningful impact on the healthcare industry.
SRx health solutions is committed to fostering an environment of Diversity and Inclusion where employees are both valued and heard. We have a diverse representation of gender, race, sex, thought, and other personal characteristics that contribute towards the improvement of our commerce and people. We also provide accommodation during the interview process. Please reach out to our People Operations department at [email protected] for accommodation.
SRx health solutions is a fast-growing healthcare solutions services company designed for today’s growing markets. We are Canada’s leading healthcare provider and have grown with over 400 employees across the country. We provide innovative, sustainable, and integrated healthcare solutions with a mission to enhance the wellness of Canadians. You will be part of a team that is dedicated to create immersive experiences and transforming ideas into successful health care programs that matter.
Here, you will be empowered to follow your passion to continuously learn and grow. Not to forget to mention, we have one of the friendliest teams on the globe!
Location: 755 Queensway East Unit 18 Mississauga, ON L4Y 4C5
What you will be doing, including, but not limited to:
Customer Service:
Responsible for inbound and outbound communications from customers and suppliers
Capture, record, and commit orders based on customer needs and service levels
Track deliveries and proactively communicate with customers and management in case of any events, delays, or service failures, actively seeking solutions
Identify customer opportunities in response to customer inquiries and product management
Provide support to the operations team with day-to-day needs
Assist in order scheduling, conduct inventory counts, and perform order analysis.
Generate reports using ERPs and data tools (i.e. PowerBi) to create insightful analyses
Responsible for onboarding new customers, suppliers and updating master files
Introduce, add and update products, as required
Responsible for coordinating and executing validation studies
Receiving:
Receive and unload incoming products and compare information on packing slips with purchase orders to verify accuracy of shipment
Inspect, sort, count, package, label, and unpack inventory that is received
Inspect shipments for damages, loss, or defects, and notify Quality Assurance of findings
Responsible for accurately receiving, reporting, and distributing purchased items
Stock shelves in the warehouse ensuring that product is allocated to the correct pick location
Shipping:
Prepare orders for shipment in accordance with the pick list and shipping requirements
Be aware and notify management of shortages
Package and ship in accordance with SOP, packaging guidelines and accepted methods / practices this includes cold chain and ambient packaging
Organize pick list and cross check against End of Day reports
Product Handling:
Read pick list and verify the product matches the pick list order
Verify that the lot number and expiry date matches the pick worksheet and the product.
Identify issues with orders, troubleshoot and find appropriate corrective actions
Communicate with customers if orders require adjustments
Monitor packaging material supplies and notify team when materials need to be reordered
May need to operate mechanical equipment in loading and unloading material and equipment
Facilities & Maintenance:
Liaise with external vendors for all Preventative Maintenance contracts and ensure proper schedules are maintained
May be on-call for all after hour emergencies related to the facility
May be responsible for all maintenance and scheduling vendor services related to the facility.
WORKING CONDITIONS
Physical Effort:
50% of the work may be done while in a standing position. Concurrently, 40% of this time is spent bending, reaching, climbing, pulling, pushing and lifting objects up to 40 lbs
The physical environment is a clean, quiet warehouse area.
Job Specifications & Qualifications:
High School diploma and at least 2 (two) years of previous working experience preferably in a Pharmaceutical/GMP facility
Must be able to speak, read, and write fluently in English with French is a highly valued asset
Ability to lift up to 40lbs
High attention to detail with exceptional organizational skills
Excellent verbal, written, interpersonal skills and a strong focus on customer service
Able to work with minimal supervision and work collaboratively with cross-functional teams.
French speaking preferred
Strong computer skills including Microsoft Suite (Word, Excel, PowerPoint). Knowledge or experience with Inventory Management Systems (es. SAP, Oracle, etc.) would be an asset
Excellent problem solving, thinking skills and good independent judgment are required
Why you should work with us?
Paid vacation
Annual Bonus
Paid sick days
Comprehensive salary
Benefits package
RRSP
Opportunities to develop new skills and progress your career
Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
If it sounds like you, we want you to apply!
About us:
SRx Health Solutions was founded in 2013 by its current President, Adesh Vora. After running retail pharmacies for over 12 years, Mr. Vora opened two pharmacies in Ontario. To achieve this, Mr. Vora recognized the need to provide more than just retail pharmacy services. Our company fosters a collaborative and inclusive work environment that empowers individuals to thrive, embrace challenges, and make a meaningful impact on the healthcare industry.
SRx health solutions is committed to fostering an environment of Diversity and Inclusion where employees are both valued and heard. We have a diverse representation of gender, race, sex, thought, and other personal characteristics that contribute towards the improvement of our commerce and people. We also provide accommodation during the interview process. Please reach out to our People Operations department at [email protected] for accommodation.
💡 Quick Summary
Seeking a career-building opportunity? The Operations and Customer Service Associate position is now open for candidates interested in the Operations Executive Jobs sector. This role in Mississauga offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
