Job Description
About Filo:
Filo is a cutting-edge, real-time tutoring platform that connects students with expert tutors 24/7. Our mission is to make quality education accessible to all, with a special focus on reaching students in underdeveloped and underserved regions. We believe every child deserves high-quality academic support, no matter where they live.
Job Summary:
We are looking for a proactive and empathetic associate to promote the Filo app among students in underdeveloped regions. The role involves engaging with students/parents via phone calls, explaining the app’s benefits, guiding them on how to ask academic questions, and providing support to resolve any issues they may face.
Key Responsibilities:
Make direct outreach calls to students/parents in underdeveloped regions to promote the Filo app.
Explain the features and benefits of the app and guide students on how to ask academic questions.
Troubleshoot and resolve any basic technical or usage issues reported by students.
Ensure high levels of empathy, patience, and clarity in every student interaction.
Create and implement strategies to improve app adoption and student satisfaction.
Requirements:
Proven experience as a team leader or supervisor in tele calling, outreach, customer service, or education support.
Excellent verbal communication skills
Strong problem-solving, and motivational skills.
Ability to handle field realities and engage empathetically with students from diverse backgrounds.
Proficient with basic mobile and web applications.
Passion for education and a desire to make a meaningful impact in students lives.
Bachelor’s degree.
0-1 year prior experience working with NGOs, government schools, or EdTech platforms is plus
6 working days in a week from office only (Monday to Saturday)
10am to 7pm office hours
Location: Sector-32, Gurugram
Job Type: Full-time
Pay: ₹20,000.00 - ₹27,000.00 per month
Benefits:
Health insurance
Leave encashment
Provident Fund
Schedule:
Day shift
Fixed shift
Work Location: In person
Filo is a cutting-edge, real-time tutoring platform that connects students with expert tutors 24/7. Our mission is to make quality education accessible to all, with a special focus on reaching students in underdeveloped and underserved regions. We believe every child deserves high-quality academic support, no matter where they live.
Job Summary:
We are looking for a proactive and empathetic associate to promote the Filo app among students in underdeveloped regions. The role involves engaging with students/parents via phone calls, explaining the app’s benefits, guiding them on how to ask academic questions, and providing support to resolve any issues they may face.
Key Responsibilities:
Make direct outreach calls to students/parents in underdeveloped regions to promote the Filo app.
Explain the features and benefits of the app and guide students on how to ask academic questions.
Troubleshoot and resolve any basic technical or usage issues reported by students.
Ensure high levels of empathy, patience, and clarity in every student interaction.
Create and implement strategies to improve app adoption and student satisfaction.
Requirements:
Proven experience as a team leader or supervisor in tele calling, outreach, customer service, or education support.
Excellent verbal communication skills
Strong problem-solving, and motivational skills.
Ability to handle field realities and engage empathetically with students from diverse backgrounds.
Proficient with basic mobile and web applications.
Passion for education and a desire to make a meaningful impact in students lives.
Bachelor’s degree.
0-1 year prior experience working with NGOs, government schools, or EdTech platforms is plus
6 working days in a week from office only (Monday to Saturday)
10am to 7pm office hours
Location: Sector-32, Gurugram
Job Type: Full-time
Pay: ₹20,000.00 - ₹27,000.00 per month
Benefits:
Health insurance
Leave encashment
Provident Fund
Schedule:
Day shift
Fixed shift
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Operations Associate – Calling & Support position is now open for candidates interested in the Operations Executive Jobs sector. This role in Gurgaon offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
