Job Description
At Thrillophilia, we are building multiple digital travel brands leveraging our proficiency in ecommerce, technology, distribution and marketing. We love to start from “Zeroes”. We plan, build and scale travel marvels from scratch and are absolutely obsessed about creating the best travel experiences for our customers. Our goal is to create 100+ sizable travel brands across the globe by 2027.
Thrillophilia is one of the key brands under 53 Takeoffs umbrella. Today, 100 million+ travellers use our brands to discover and book diverse travel experiences. With multiple tourism and start-up awards as well as global recognition under our belt, we have scaled ten-fold over the past three years. You might know us from early Thrillophilia’s days. The journey of Thrillophilia is rooted in a passion for travel, technology, and people. It began back in 2011 when the global market was still too young for online travel. Ever since we have grown to become India’s largest online platform for booking affordable travel experiences across 55+ countries. Our offerings are diverse and wholesome, with 24,000+ products and services ranging from tours and activities to luxury and culture stays, powered by exclusive deals and extra effort to bring joy to all our travellers.
Awards we won at Thrillophilia -
● Your Story’s best places to work!
● ISB’s BizQuest.
● Singapore Bash’s best startup.
● London Mayor’s IE20.
About the role :
We are looking for dynamic and self-motivated Operation Executive who will be responsible
for solving the client’s issue and serve as the sole point of contact for all the questions
regarding the concerns faced by Client or Traveller during their journey. This includes
providing the client with information on the anticipated time of resolution to provide updates
on the status of the concern. Additionally, they take note of any feedback from the customer
that could improve their experience
Requirements:
• Establish long-lasting, trusting connections by communicating professionally and
empathetically with the clients
• Use the appropriate methods and tools to provide information that is accurate,
comprehensive, and thorough
• Gather and analyse client information to identify possible solution to help the client
with their concerns.
• Provide appropriate solutions and substitutes within the timeframes specified, and
follow up to ensure resolution
• Maintain client interaction logs, handle customer accounts, and file paperwork as and
when necessary
• Follow communication protocols, rules, and policies.
Key Skills:
• Excellent communication skills
• High inclination to provide exceptional customer service
• Able to empathize with travellers's; concerns, needs, and respond with empathy and
compassion.
• Problem solving attitude
• Must be able to manage in a time constrained environment
• Be responsive to customer queries while maintaining high accuracy of information
• At least 1 years of experience for undergrad applicants
Location: Jaipur
Thrillophilia is one of the key brands under 53 Takeoffs umbrella. Today, 100 million+ travellers use our brands to discover and book diverse travel experiences. With multiple tourism and start-up awards as well as global recognition under our belt, we have scaled ten-fold over the past three years. You might know us from early Thrillophilia’s days. The journey of Thrillophilia is rooted in a passion for travel, technology, and people. It began back in 2011 when the global market was still too young for online travel. Ever since we have grown to become India’s largest online platform for booking affordable travel experiences across 55+ countries. Our offerings are diverse and wholesome, with 24,000+ products and services ranging from tours and activities to luxury and culture stays, powered by exclusive deals and extra effort to bring joy to all our travellers.
Awards we won at Thrillophilia -
● Your Story’s best places to work!
● ISB’s BizQuest.
● Singapore Bash’s best startup.
● London Mayor’s IE20.
About the role :
We are looking for dynamic and self-motivated Operation Executive who will be responsible
for solving the client’s issue and serve as the sole point of contact for all the questions
regarding the concerns faced by Client or Traveller during their journey. This includes
providing the client with information on the anticipated time of resolution to provide updates
on the status of the concern. Additionally, they take note of any feedback from the customer
that could improve their experience
Requirements:
• Establish long-lasting, trusting connections by communicating professionally and
empathetically with the clients
• Use the appropriate methods and tools to provide information that is accurate,
comprehensive, and thorough
• Gather and analyse client information to identify possible solution to help the client
with their concerns.
• Provide appropriate solutions and substitutes within the timeframes specified, and
follow up to ensure resolution
• Maintain client interaction logs, handle customer accounts, and file paperwork as and
when necessary
• Follow communication protocols, rules, and policies.
Key Skills:
• Excellent communication skills
• High inclination to provide exceptional customer service
• Able to empathize with travellers's; concerns, needs, and respond with empathy and
compassion.
• Problem solving attitude
• Must be able to manage in a time constrained environment
• Be responsive to customer queries while maintaining high accuracy of information
• At least 1 years of experience for undergrad applicants
Location: Jaipur
💡 Quick Summary
Seeking a career-building opportunity? The Operations Executive position is now open for candidates interested in the Remote Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
