Operations Executive Assistant

Job Brief:

We are hiring for a Client Servicing operation profile to create long-term relationships oversee a portfolio of assigned customers, develop new business from existing clients and identify sales opportunities also having an experience in streaming.

Role and Responsibilities:

· Serve as the lead point of contact for all customer account management matters

· Assist with challenging client requests or issue escalations as needed.

· Providing technical assistance in the client site during the event.

· Basic streaming software knowledge (Nano Cosmos, Vmix).

· Monitoring, logging, and troubleshoot client network during events.

· Problem solving and analytical skills.

· Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

· Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

· Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

· Prepare reports on account status

· Assist with challenging client requests or issue escalations as needed

Requirements:

· Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

· Experience delivering client-focused solutions to customer needs

· Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

· Excellent listening, negotiation and presentation abilities

· Strong verbal and written communication skills

Job Types: Full-time, Permanent

Pay: Up to ₹1,000,000.00 per year

Schedule:

Monday to Friday
Experience:

client servicing: 2 years (Preferred)
streaming engineer: 2 years (Preferred)
total work: 3 years (Preferred)
Work Location: In person