Job Description
Job Description
Client Servicing
Provide clients with the best of the accommodation options as per the budget & location
Ensure to pre-check the property & coordinate with the service provider for all the services.
Assist the client in organizing a comfortable stay right from check in to check out.
Conduct quality call & feedback mechanism.
Present new products and services and enhance existing relationships
Handle objections by clarifying, emphasizing negotiations and working through differences to a positive conclusion
Vendor & Service Provider Development
Source Properties – Hotels & Service Apartment.
Negotiate for the best prices.
Negotiate with vendors for additional complementary services.
Build network & maintain relationships with all the vendors.
Timely follow-up with the clients/vendors on emails/calls
Coordinate & ensure smooth vendor payments.
MIS & Documentation
Follow up and ensure updation of Service Dashboard
Responsible for updating Temporary accommodation web application - DIGIMOVE
Follow up for case closures and maintaining the weekly /monthly MIS for the same.
Preparation of client related reports & Feedback
Maintain the database of appreciation and escalations
Inter- Department Coordination
Interact with Finance and seek updates on the Client & vendor invoices for closed cases
Interact with relevant aligned services (P & M, Car rental. Immigration or Temp accommodation) as per requirement
Job Types: Full-time, Regular / Permanent
Salary: ₹10,3+4.40 - ₹35,000.00 per month
Schedule:
Fixed shift
Monday to Friday
Ability to commute/relocate:
Mumbai - 400034, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Required)
Experience:
Operations: 1 year (Required)
total work: 2 years (Required)
Hotel: 1 year (Preferred)
Revenue management: 1 year (Preferred)
Client Servicing
Provide clients with the best of the accommodation options as per the budget & location
Ensure to pre-check the property & coordinate with the service provider for all the services.
Assist the client in organizing a comfortable stay right from check in to check out.
Conduct quality call & feedback mechanism.
Present new products and services and enhance existing relationships
Handle objections by clarifying, emphasizing negotiations and working through differences to a positive conclusion
Vendor & Service Provider Development
Source Properties – Hotels & Service Apartment.
Negotiate for the best prices.
Negotiate with vendors for additional complementary services.
Build network & maintain relationships with all the vendors.
Timely follow-up with the clients/vendors on emails/calls
Coordinate & ensure smooth vendor payments.
MIS & Documentation
Follow up and ensure updation of Service Dashboard
Responsible for updating Temporary accommodation web application - DIGIMOVE
Follow up for case closures and maintaining the weekly /monthly MIS for the same.
Preparation of client related reports & Feedback
Maintain the database of appreciation and escalations
Inter- Department Coordination
Interact with Finance and seek updates on the Client & vendor invoices for closed cases
Interact with relevant aligned services (P & M, Car rental. Immigration or Temp accommodation) as per requirement
Job Types: Full-time, Regular / Permanent
Salary: ₹10,3+4.40 - ₹35,000.00 per month
Schedule:
Fixed shift
Monday to Friday
Ability to commute/relocate:
Mumbai - 400034, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Required)
Experience:
Operations: 1 year (Required)
total work: 2 years (Required)
Hotel: 1 year (Preferred)
Revenue management: 1 year (Preferred)
💡 Quick Summary
Seeking a career-building opportunity? The Operations Executive position is now open for candidates interested in the Operations Executive Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.