Job Description
Company Description
Startek is a global customer experience (CX) management solutions provider, delivering best-in-class omnichannel CX, digital transformation, and enterprise tech services for leading brands. Our innovation and expertise ensure CX excellence across traditional and non-traditional channels. With 40,000 CX experts present in 13 countries, including India, we offer global reach and local connection no matter where your customers are based. The award-winning Startek Cloud empowers remote and home-based team members to deliver business agility and continuity.
Role Description
This is a full-time on-site role as an Operations Manager located in Noida. The Operations Manager will be responsible for overseeing day-to-day operations, managing teams, ensuring quality assurance, and maintaining client relationships. The Operations Manager will also be responsible for analyzing data, identifying trends, and implementing process improvements.
Qualifications
Experience in. operations management, team management, and client relationship management
Strong analytical and problem-solving skills
Experience in data analysis and process improvement
Knowledge of quality assurance procedures and best practices
Excellent communication and leadership skills
Ability to work in a fast-paced environment and prioritize multiple tasks
Bachelor's degree in Business Administration, Operations Management, or related field
Experience in the customer service industry is a plus
Candidates should be from BPO backgrounds,
Startek is a global customer experience (CX) management solutions provider, delivering best-in-class omnichannel CX, digital transformation, and enterprise tech services for leading brands. Our innovation and expertise ensure CX excellence across traditional and non-traditional channels. With 40,000 CX experts present in 13 countries, including India, we offer global reach and local connection no matter where your customers are based. The award-winning Startek Cloud empowers remote and home-based team members to deliver business agility and continuity.
Role Description
This is a full-time on-site role as an Operations Manager located in Noida. The Operations Manager will be responsible for overseeing day-to-day operations, managing teams, ensuring quality assurance, and maintaining client relationships. The Operations Manager will also be responsible for analyzing data, identifying trends, and implementing process improvements.
Qualifications
Experience in. operations management, team management, and client relationship management
Strong analytical and problem-solving skills
Experience in data analysis and process improvement
Knowledge of quality assurance procedures and best practices
Excellent communication and leadership skills
Ability to work in a fast-paced environment and prioritize multiple tasks
Bachelor's degree in Business Administration, Operations Management, or related field
Experience in the customer service industry is a plus
Candidates should be from BPO backgrounds,
💡 Quick Summary
Seeking a career-building opportunity? The Operations Manager position is now open for candidates interested in the Operations Executive Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
