Job Description
JD - Ops Manager, (Service Desk)
• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
• General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
• Open to work in 247 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customer’s time
• Good time management, ensuring all contacts with customers add value
• Work from Office.
• Should have been a Ops manager for @ 2- 3 years on paper.
• Managed a Teams successfully
• Who can join immediately
Please cont - +742XXXXXX
Job Types: Full-time, Permanent
Benefits:
• Health insurance
• Provident Fund
Shift:
• Night shift
• Rotational shift
• US shift
Work Days:
• Weekend availability
Education:
• Bachelor's (Required)
Experience:
• Technical support: 10 years (Required)
• total work: 10 years (Required)
Work Location: In person
• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
• General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
• Open to work in 247 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customer’s time
• Good time management, ensuring all contacts with customers add value
• Work from Office.
• Should have been a Ops manager for @ 2- 3 years on paper.
• Managed a Teams successfully
• Who can join immediately
Please cont - +742XXXXXX
Job Types: Full-time, Permanent
Benefits:
• Health insurance
• Provident Fund
Shift:
• Night shift
• Rotational shift
• US shift
Work Days:
• Weekend availability
Education:
• Bachelor's (Required)
Experience:
• Technical support: 10 years (Required)
• total work: 10 years (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Operations Manager |Service Desk position is now open for candidates interested in the Labour/Helper Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Labour/Helper Jobs is a plus.