Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
• Job Details As an Operations Program Manager, your work will cut across areas of Strategy, Program planning, Operational excellence, Governance and Enablement. You will help in implementing Global business vision and strategy, This position requires big-picture thinking, initiative, zeal, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills.
Work location: Bangalore/Hyderabad
Key Responsibilities
• Drive programs of strategic importance to Salesforce PS Global Delivery Center (GDC)
• Work closely with Stakeholders, Sponsors, Cross-functional teams, to develop scope, deliverables, resources, timelines for the initiatives outcomes
• Managing & Planning partner resources for Cloud Practices, their effectiveness on projects, and ensuring GDC meets its partner program goals
Requirements
• 5+ years of Program Management experience in specific to Business operations and 10+ years of overall IT experience
• Hands on exposure to Business operations is a mandate
• Demonstrate problem solving to drive improved outcomes for GDC
• Strong Analytical skills and driven by data based insights
• Hands-on experience with one or more CRM software products (Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) would be a strong asset
• Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation)
• Ability to collaborate with senior executives and demonstrate strategic understanding of business needs
• Adept in building presentations that enable communication of strategic direction across the organization
• Hands-on experience with PM tools like JIRA / MS Project is a good-to-have
• Drive continuous improvements to processes, enabling high efficiency and effectiveness of the programs
• Ensure quality of deliverables across processes, with clearly defined measures and performance tracking
• Proactively Communicate status, risks, and issues to stakeholders and senior management.
• Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders
• Understanding of Agile-certified Scrum processes, and current methods of coordinating Business & IT. Understanding of Scrum Master concepts and exhibits demonstrably the traits of a successful Scrum Master.
• Work with vendors for handling programs relating to subcontractors
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, ****** orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Job Category
Customer Success
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
• Job Details As an Operations Program Manager, your work will cut across areas of Strategy, Program planning, Operational excellence, Governance and Enablement. You will help in implementing Global business vision and strategy, This position requires big-picture thinking, initiative, zeal, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills.
Work location: Bangalore/Hyderabad
Key Responsibilities
• Drive programs of strategic importance to Salesforce PS Global Delivery Center (GDC)
• Work closely with Stakeholders, Sponsors, Cross-functional teams, to develop scope, deliverables, resources, timelines for the initiatives outcomes
• Managing & Planning partner resources for Cloud Practices, their effectiveness on projects, and ensuring GDC meets its partner program goals
Requirements
• 5+ years of Program Management experience in specific to Business operations and 10+ years of overall IT experience
• Hands on exposure to Business operations is a mandate
• Demonstrate problem solving to drive improved outcomes for GDC
• Strong Analytical skills and driven by data based insights
• Hands-on experience with one or more CRM software products (Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) would be a strong asset
• Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation)
• Ability to collaborate with senior executives and demonstrate strategic understanding of business needs
• Adept in building presentations that enable communication of strategic direction across the organization
• Hands-on experience with PM tools like JIRA / MS Project is a good-to-have
• Drive continuous improvements to processes, enabling high efficiency and effectiveness of the programs
• Ensure quality of deliverables across processes, with clearly defined measures and performance tracking
• Proactively Communicate status, risks, and issues to stakeholders and senior management.
• Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders
• Understanding of Agile-certified Scrum processes, and current methods of coordinating Business & IT. Understanding of Scrum Master concepts and exhibits demonstrably the traits of a successful Scrum Master.
• Work with vendors for handling programs relating to subcontractors
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, ****** orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
💡 Quick Summary
Seeking a career-building opportunity? The Operations Program Manager position is now open for candidates interested in the Operations Executive Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.