Operations Representative - Banking

Please note - This role is designated as "Hybrid" as per Fidelity Canada's Dynamic Working Policy.

Current Work Authorization is required for all openings.
Who We Are

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.

For more information about Fidelity Clearing Canada, please visit
https://clearing.fidelity.ca/
What You Will Do
The Operations Banking Rep is responsible for ensuring banking services are delivered in an efficient and cost-effective manner, providing a high level of service to both our internal and external clients.
This role is responsible for processing incoming and outgoing funds including margin call, collateral cash requirement, Type 4 and netting requirements, and new issue closing deals.
It is primarily focused on the General Ledger duties of banking department including bank and control account reconciliations, audit inquiries, deposits, and electronic payments.
This individual may be required to provide input to or participate in various projects and will perform other duties as requested.

Create and maintain wire templates to ensure banking information is accurate
Book daily bank transactions such as EFT credits/debits, deposits, incoming and outgoing payments
Work with various departments in Operations, Credit, Compliance and Finance to manage EFT, PAC, and wire payments
Responsible for the daily and monthly bank/control account reconciliation of Canadian, USD and FX accounts to ensure activities posted to both GL and client accounts in a timely manner, to enable most efficient use of funds, resolve all unmatched items including Kyriba rejected transactions, and review stale-dated cheques.
Maintenance of Kyriba GL/budget code mapping
Communicating with brokers as necessary, to resolve unmatched items on bank reconciliation and performing necessary investigation.
Regular interaction with internal business units and banks/vendors to resolve payment/receipt queries and general banking system issues.
Issue cheques, EFTs, wires, cheque deposits
Maintain inventory of banking package to be distributed to clients
Monitor payment file transmission to vendors/banks
Upload positive bank file and conducts payee match exception review
Responsible for billing file review and upload billing files to the Billing Management System
Assign and coordinate trade settlement instructions on Bloomberg to ensure proper payment.
Respond to audit inquiries in a timely manner; as required, make calls to the bank directly to clarify adjustments or to clarify items on the bank statements in order to reconcile activity or properly code it; liaise with auditors to confirm bank balances as of a certain date
Identify process improvement
Deliver stellar quality customer service interactions to our internal and external customers to exceed their expectations and create a positive experience. Provide what was promised, dependably and accurately and in a timely manner. Make our clients feel like they are #1 priority.
Take ownership of solving a customer’s problem promptly; use all available resources to achieve the best outcome.
Provide caring and individual attention to customers; promptly acknowledge customers’ emotions; treat each customer with respect; pays attention to details; actively listen to internal and/or external customers to understand and anticipate their needs and to create value.
Deliver seamless customer service through teamwork and collaboration.
Remain focused on customer needs; communicate clearly about what you need and expect from others to serve the customer; coordinate smoothly with others; share customer information; follow through on commitments, thank team members for their efforts on behalf of the customer.
Demonstrates a strong sense of personal ownership and commitment to achieving meaningful short and long-term results.