Job Description
Overview:
The Operations Support Specialist is an entry-level position, providing operational support to the customer and carrier account managers. These activities include responding to inquiries in a prompt, courteous and effective manner, proactively providing track and trace services and, following standard operating procedures to problem solve.
Responsibilities:
Data entry:
Entering orders into the system according to customer standard operating procedures
Carrier Vetting; the setup of new carrier partners into Accellos
Proof of Delivery (POD) Requests for accounting or, account managers
Verification:
Verifying pertinent shipment information such as purchase order number, pick up number, delivery number, shipper information and hours of operation, receiver information and hours of operation, quantities, and special requirements
Trouble-shooting any issues arising during the verification process
Escalating issues to the carrier or customer account managers in a timely manner when necessary
Appointments:
Setting pick-up or delivery appointments and entering them in the system
Requesting appointment changes as per related standard operating procedures
Ensuring all parties are advised of appointment times
Order tracking:
Contacting carriers for daily tracking of in-transit shipments and updating the system
Determining carrier eta for delivery and flagging any potentially late deliveries to carrier and customer account managers
Monitor reefer settings for temperature-controlled shipments
Provide ad-hoc information to carriers as requested, or forward request to carrier account manager if necessary
Additional Responsibilities:
Duties as assigned by management, this could include, but not limited to; responsibility to cross-train with other operations representatives on each other’s areas of responsibility.
Qualifications:
High school diploma or GED required. College Diploma preferred
1–2 years of experience in logistics and/or customer service preferred.
Strong computer knowledge or willing to learn; MS Office applications, Accellos, Cargo Wise, ITrade, TMW
Strong data entry, customer service and troubleshooting skills.
Exceptional conflict resolution and negotiation skills.
Excellent oral and written communication skills.
Bilingual (English, French) preferred.
Ability and availability to work irregular or extended hours including afternoons, nights, weekends and potentially holidays as needed
Canada Equal Opportunity/Disability Statement
NFI is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
The Operations Support Specialist is an entry-level position, providing operational support to the customer and carrier account managers. These activities include responding to inquiries in a prompt, courteous and effective manner, proactively providing track and trace services and, following standard operating procedures to problem solve.
Responsibilities:
Data entry:
Entering orders into the system according to customer standard operating procedures
Carrier Vetting; the setup of new carrier partners into Accellos
Proof of Delivery (POD) Requests for accounting or, account managers
Verification:
Verifying pertinent shipment information such as purchase order number, pick up number, delivery number, shipper information and hours of operation, receiver information and hours of operation, quantities, and special requirements
Trouble-shooting any issues arising during the verification process
Escalating issues to the carrier or customer account managers in a timely manner when necessary
Appointments:
Setting pick-up or delivery appointments and entering them in the system
Requesting appointment changes as per related standard operating procedures
Ensuring all parties are advised of appointment times
Order tracking:
Contacting carriers for daily tracking of in-transit shipments and updating the system
Determining carrier eta for delivery and flagging any potentially late deliveries to carrier and customer account managers
Monitor reefer settings for temperature-controlled shipments
Provide ad-hoc information to carriers as requested, or forward request to carrier account manager if necessary
Additional Responsibilities:
Duties as assigned by management, this could include, but not limited to; responsibility to cross-train with other operations representatives on each other’s areas of responsibility.
Qualifications:
High school diploma or GED required. College Diploma preferred
1–2 years of experience in logistics and/or customer service preferred.
Strong computer knowledge or willing to learn; MS Office applications, Accellos, Cargo Wise, ITrade, TMW
Strong data entry, customer service and troubleshooting skills.
Exceptional conflict resolution and negotiation skills.
Excellent oral and written communication skills.
Bilingual (English, French) preferred.
Ability and availability to work irregular or extended hours including afternoons, nights, weekends and potentially holidays as needed
Canada Equal Opportunity/Disability Statement
NFI is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
💡 Quick Summary
Seeking a career-building opportunity? The Operations Support Specialist position is now open for candidates interested in the Helper Jobs sector. This role in Mississauga offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.