Job Description
Full–time
Service Delivery Manager
Skills
SQL Project Management Wall Street Office Product Suite Apps DBA Support UNIX LINUX Oracle Client Relation Managment CCDP Perl JUNOS Python
Job Description
Roles & Responsibilities:
• Accountability for, and focus on, defined annual Services Objectives for the Services Delivery Team
• Efficient and effective throughput of implementation and other professional services projects for timely revenue recognition and maximum customer satisfaction
• Project-level coordination with Client Success Managers, Development, and other Delivery Managers
• Collaborate with Customer Support Services, Client Success Managers, Sales, and Offering Management on customer issues and other concerns
• Facilitate operations testing of solution enhancements, product changes and tasks as needed
• Define and maintain project plans, project workflow and implementation documentation
• Accurately document all historical points, issues, special product configurations or client accommodations of note for all implementation and clinical engagements
• Maintain relationships and communications with customer senior management, Sales, Client Relations Managers, and Project Management throughout the duration of service delivery responsibilities
• Identify opportunities for value added revenue during the project lifecycle
• Contribute to project team process improvement initiatives
• Support costing discussions and pricing opportunities where needed
• Successfully manage more complex projects i.e. organizational initiatives, product customizations, early adopter engagements, etc.
• Manage project scope, including project deliverables, timelines, client responsibilities and expectations, to pre-defined project financials
• Manage the delivery of complete project scope and committed deliverables as per the contract
• Technical solution and services Implementation as per customer requirements (DLD LLD)
• Manage project activities, risks and resource requirements during the project lifecycle
• Regular monitoring and reporting of the progress of projects to all the stakeholders internal and external.
• Manage vendor relationships to ensure efficient service deliverables and RMA processing.
• Maintain close interface with customer and project stakeholders for smooth and timely execution of projects
Experience :
• Experience of handling large clients /service delivery of large or multiple engagements
• 4-8+Years
Qualification:
B.Sc in Computers, B.Tech/B.E. in Computers, BCA in Computers, Diploma in Computers
Job Requirement
• Maintain close interface with customer and project stakeholders for smooth and timely execution of projects
• Knowledge of full Infrastructure stack
• Operational understanding of Compute, Storage and Backup
• Understanding of Monitoring tools and associated processes
• Backup challenges and performance improvement
Written By
by Top Company
Job Locations
Delhi/ NCR
Category
SERVICE DELIVERY MANAGER
Skills
SQL
Project Management
Wall Street Office
Product Suite
Apps DBA Support
UNIX
LINUX
Oracle
Client Relation Managment
CCDP
Perl
JUNOS
Python
Total Positions
8
Service Delivery Manager
Skills
SQL Project Management Wall Street Office Product Suite Apps DBA Support UNIX LINUX Oracle Client Relation Managment CCDP Perl JUNOS Python
Job Description
Roles & Responsibilities:
• Accountability for, and focus on, defined annual Services Objectives for the Services Delivery Team
• Efficient and effective throughput of implementation and other professional services projects for timely revenue recognition and maximum customer satisfaction
• Project-level coordination with Client Success Managers, Development, and other Delivery Managers
• Collaborate with Customer Support Services, Client Success Managers, Sales, and Offering Management on customer issues and other concerns
• Facilitate operations testing of solution enhancements, product changes and tasks as needed
• Define and maintain project plans, project workflow and implementation documentation
• Accurately document all historical points, issues, special product configurations or client accommodations of note for all implementation and clinical engagements
• Maintain relationships and communications with customer senior management, Sales, Client Relations Managers, and Project Management throughout the duration of service delivery responsibilities
• Identify opportunities for value added revenue during the project lifecycle
• Contribute to project team process improvement initiatives
• Support costing discussions and pricing opportunities where needed
• Successfully manage more complex projects i.e. organizational initiatives, product customizations, early adopter engagements, etc.
• Manage project scope, including project deliverables, timelines, client responsibilities and expectations, to pre-defined project financials
• Manage the delivery of complete project scope and committed deliverables as per the contract
• Technical solution and services Implementation as per customer requirements (DLD LLD)
• Manage project activities, risks and resource requirements during the project lifecycle
• Regular monitoring and reporting of the progress of projects to all the stakeholders internal and external.
• Manage vendor relationships to ensure efficient service deliverables and RMA processing.
• Maintain close interface with customer and project stakeholders for smooth and timely execution of projects
Experience :
• Experience of handling large clients /service delivery of large or multiple engagements
• 4-8+Years
Qualification:
B.Sc in Computers, B.Tech/B.E. in Computers, BCA in Computers, Diploma in Computers
Job Requirement
• Maintain close interface with customer and project stakeholders for smooth and timely execution of projects
• Knowledge of full Infrastructure stack
• Operational understanding of Compute, Storage and Backup
• Understanding of Monitoring tools and associated processes
• Backup challenges and performance improvement
Written By
by Top Company
Job Locations
Delhi/ NCR
Category
SERVICE DELIVERY MANAGER
Skills
SQL
Project Management
Wall Street Office
Product Suite
Apps DBA Support
UNIX
LINUX
Oracle
Client Relation Managment
CCDP
Perl
JUNOS
Python
Total Positions
8
💡 Quick Summary
Seeking a career-building opportunity? The Oracle Database Administrator position is now open for candidates interested in the Database Administrator sector. This role in Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Database Administrator is a plus.
