Job Description
Work in a 24 X 7 Environment (NOC).
· Extend technical support to Clients over email and phone.
· Carry out the advance level of troubleshooting for databases
· Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined
· Technically update the tickets in ticketing system for all the issues handled / worked upon
· Ensure that change requests are implemented as per defined timelines
· Following up with Vendors – whenever required & resolve issues by minimizing downtimes.
· Performance analysis of databases using native & monitoring tools.
· Carry out dB upgrades as and when required after approval from team lead / customer.
· Carry out one time implementations of databases as and when required as per Implementation Requests
· Work with intra departmental teams to isolate & troubleshoot customer issues (OS/Cloud/DB/Apps etc...)
· Ensure dB backups are happening regularly & report & act on failures immediately.
· Perform DR Drills L1 team.
· Timely execution of SIP related task allocated by Team lead
· Prepare pro-active performance reports
· Work towards automation of day to day tasks.
· Carry out patch updates at regular intervals & ensure you stick to the patching policy defined.
· Adhere to shift timings and shift handover process
· Prepared Incident Reports for S1 incidents (to be attached to RCA reports.
· Should be willing to learn, adapt & work on at least 2 different databases.
· Review Key L1 team in providing reports
Job Type: Full-time
· Extend technical support to Clients over email and phone.
· Carry out the advance level of troubleshooting for databases
· Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined
· Technically update the tickets in ticketing system for all the issues handled / worked upon
· Ensure that change requests are implemented as per defined timelines
· Following up with Vendors – whenever required & resolve issues by minimizing downtimes.
· Performance analysis of databases using native & monitoring tools.
· Carry out dB upgrades as and when required after approval from team lead / customer.
· Carry out one time implementations of databases as and when required as per Implementation Requests
· Work with intra departmental teams to isolate & troubleshoot customer issues (OS/Cloud/DB/Apps etc...)
· Ensure dB backups are happening regularly & report & act on failures immediately.
· Perform DR Drills L1 team.
· Timely execution of SIP related task allocated by Team lead
· Prepare pro-active performance reports
· Work towards automation of day to day tasks.
· Carry out patch updates at regular intervals & ensure you stick to the patching policy defined.
· Adhere to shift timings and shift handover process
· Prepared Incident Reports for S1 incidents (to be attached to RCA reports.
· Should be willing to learn, adapt & work on at least 2 different databases.
· Review Key L1 team in providing reports
Job Type: Full-time
💡 Quick Summary
Seeking a career-building opportunity? The Oracle Database Administrator position is now open for candidates interested in the Database Administrator sector. This role in Bengluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Database Administrator is a plus.
