Job Description
Order Fulfillment & Logistics Manager
Location: Sydney, NSW, AU
Function/Branch: Operations
Type of contract: Permanent Employee
Our Company
Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.
Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!
Your Role
As Order Fulfillment & Logistics Manager, you are responsible for the seamless execution of the Order-to-Cash (OTC) process - from order confirmation through delivery and installation (D&I). You ensure operational excellence, cost efficiency, and an outstanding customer experience.
In this role, you actively manage third-party logistics partners (3PLs), optimize logistics costs, and support sales forecasting to drive sustainable business growth.
What We Offer
7 extra Wellness Days per year
1 Birthday Leave day in your birthday month
Access to our Employee Assistance Program (EAP) with paid therapy sessions
$100 monthly reimbursement for gym membership or a ClassPass membership
Your Impact
You will make a measurable impact by:
Owning the end-to-end Order-to-Cash process, ensuring high customer satisfaction while optimizing cost to achieve reduction targets.
Defining, implementing, and achieving KPIs related to TECHNOGYM CARE activities.
Proactively performance-managing 3PL partners, ensuring full SLA compliance, with monthly Business Review meetings to achieve an excellent delivery & installation experience.
Partnering closely with Sales to reduce backlog and slippage and support the achievement of sales targets.
Ensuring accurate, compliant invoicing in line with local fiscal regulations and IFRS Group Revenue Recognition policies.
Supporting the Country Manager with reliable sales forecasts (monthly, quarterly, semi-annual, and annual).
Ensuring high data quality and consistency across order processing and portfolio management.
Driving an effective Close-the-Loop process aligned with Technogym standards and policies.
Promoting strong governance, compliance, and internal controls within the OTC process.
Leading continuous improvement initiatives focused on logistics cost optimization, stock efficiency, and lean OTC processes.
Building, developing, and leading a high-performing, customer-focused, and engaged team.
About You
About You
You are passionate about fitness and wellbeing, proactive and enthusiastic, yet pragmatic, ethical, and grounded. You combine a hands-on mindset with strategic thinking, lead by example, and act as a true change agent. Empathy and collaboration come naturally to you.
What You Bring
Proven experience in Order Fulfillment, Logistics Management, or a related field, ideally in a fast-paced, customer-centric environment.
5 - 7 years of relevant professional experience, with clear ownership of end-to-end logistics and fulfillment processes.
Solid knowledge of warehouse operations, delivery & installation, and international/import logistics.
Strong financial and cost management skills.
Excellent capabilities in project management, problem-solving, negotiation, and data analysis.
Inspirational leadership style with strong people management skills and high emotional intelligence.
Fluent English (mandatory).
Advanced MS Office skills and hands-on experience with ERP and WMS systems.
Technogym is an Equal Opportunities Employer
Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, ****** orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!
Location: Sydney, NSW, AU
Function/Branch: Operations
Type of contract: Permanent Employee
Our Company
Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.
Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!
Your Role
As Order Fulfillment & Logistics Manager, you are responsible for the seamless execution of the Order-to-Cash (OTC) process - from order confirmation through delivery and installation (D&I). You ensure operational excellence, cost efficiency, and an outstanding customer experience.
In this role, you actively manage third-party logistics partners (3PLs), optimize logistics costs, and support sales forecasting to drive sustainable business growth.
What We Offer
7 extra Wellness Days per year
1 Birthday Leave day in your birthday month
Access to our Employee Assistance Program (EAP) with paid therapy sessions
$100 monthly reimbursement for gym membership or a ClassPass membership
Your Impact
You will make a measurable impact by:
Owning the end-to-end Order-to-Cash process, ensuring high customer satisfaction while optimizing cost to achieve reduction targets.
Defining, implementing, and achieving KPIs related to TECHNOGYM CARE activities.
Proactively performance-managing 3PL partners, ensuring full SLA compliance, with monthly Business Review meetings to achieve an excellent delivery & installation experience.
Partnering closely with Sales to reduce backlog and slippage and support the achievement of sales targets.
Ensuring accurate, compliant invoicing in line with local fiscal regulations and IFRS Group Revenue Recognition policies.
Supporting the Country Manager with reliable sales forecasts (monthly, quarterly, semi-annual, and annual).
Ensuring high data quality and consistency across order processing and portfolio management.
Driving an effective Close-the-Loop process aligned with Technogym standards and policies.
Promoting strong governance, compliance, and internal controls within the OTC process.
Leading continuous improvement initiatives focused on logistics cost optimization, stock efficiency, and lean OTC processes.
Building, developing, and leading a high-performing, customer-focused, and engaged team.
About You
About You
You are passionate about fitness and wellbeing, proactive and enthusiastic, yet pragmatic, ethical, and grounded. You combine a hands-on mindset with strategic thinking, lead by example, and act as a true change agent. Empathy and collaboration come naturally to you.
What You Bring
Proven experience in Order Fulfillment, Logistics Management, or a related field, ideally in a fast-paced, customer-centric environment.
5 - 7 years of relevant professional experience, with clear ownership of end-to-end logistics and fulfillment processes.
Solid knowledge of warehouse operations, delivery & installation, and international/import logistics.
Strong financial and cost management skills.
Excellent capabilities in project management, problem-solving, negotiation, and data analysis.
Inspirational leadership style with strong people management skills and high emotional intelligence.
Fluent English (mandatory).
Advanced MS Office skills and hands-on experience with ERP and WMS systems.
Technogym is an Equal Opportunities Employer
Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, ****** orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!
💡 Quick Summary
Seeking a career-building opportunity? The Order Fulfillment & Logistics Manager position is now open for candidates interested in the Customer Care sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
