Job Description
Additional Information
Job Number2603XXXXXX
Job CategoryRooms & Guest Services Operations
LocationW Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia, 3000
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Are you excited to work and create epic moments for guests at our multi-award-winning venues?
Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below!
About the Hotel - W Melbourne
W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.
Why Choose W Melbourne?
Competitive Pay & Annual Reviews: reviewed every July
Mentor & Buddy Program: we set you up for success with our onboarding program, monthly check-in and development planning.
Career Growth: global and interstate opportunities with Marriott International
Prime CBD Location: steps from public transport and parking
Birthday Perks: enjoy your special day with a paid day off!
Exclusive Discounts: 35% off food & beverages at W Melbourne + global Marriott room discounts + 600+ local retailers discounts
Community Engagement: join W Melbourne’s Take Care initiatives and make a difference
Award-Winning Workplace: third-consecutive-year Great Place to Work certified, with celebrated hatted restaurants, bars, and event spaces
Referral Bonus: bring your friends and work alongside your tribe
What We Expect of You
Ability to work overnight shifts with consistency
Previous experience in hotel is highly desirable
Demonstrated experience with OPERA hotel PMS is advantageous.
A proactive and upbeat demeanor that inspires excellence
A genuine passion for creating standout guest experiences and consistently going above and beyond
Keen to take on new challenges and grow within your career
A balance of professional polish with creative flair, staying true to W’s playful, boundary-pushing brand
A Glance at What You Will Do
Welcome guests with genuine warmth, energy and a smile, using their names where possible - you’re their first impression of W
Process guest check-ins/outs using OPERA, verifying identity, securing payment, and assigning rooms
Respond to questions, concerns, and requests using W service standards
Engage guests in meaningful conversation about their stay, the hotel, and local area like a true local
Log and follow up on guest requests, calls, and service issues & liaise with relevant teams to resolve guest concerns
Review billing discrepancies, post charges, and ensure accurate final accounts with next-level precision
Support Marriott Bonvoy enrollments and make guests feel like part of the Marriott International family
Bring our Whatever/Whenever brand culture to life with every guest interaction
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Number2603XXXXXX
Job CategoryRooms & Guest Services Operations
LocationW Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia, 3000
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Are you excited to work and create epic moments for guests at our multi-award-winning venues?
Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below!
About the Hotel - W Melbourne
W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.
Why Choose W Melbourne?
Competitive Pay & Annual Reviews: reviewed every July
Mentor & Buddy Program: we set you up for success with our onboarding program, monthly check-in and development planning.
Career Growth: global and interstate opportunities with Marriott International
Prime CBD Location: steps from public transport and parking
Birthday Perks: enjoy your special day with a paid day off!
Exclusive Discounts: 35% off food & beverages at W Melbourne + global Marriott room discounts + 600+ local retailers discounts
Community Engagement: join W Melbourne’s Take Care initiatives and make a difference
Award-Winning Workplace: third-consecutive-year Great Place to Work certified, with celebrated hatted restaurants, bars, and event spaces
Referral Bonus: bring your friends and work alongside your tribe
What We Expect of You
Ability to work overnight shifts with consistency
Previous experience in hotel is highly desirable
Demonstrated experience with OPERA hotel PMS is advantageous.
A proactive and upbeat demeanor that inspires excellence
A genuine passion for creating standout guest experiences and consistently going above and beyond
Keen to take on new challenges and grow within your career
A balance of professional polish with creative flair, staying true to W’s playful, boundary-pushing brand
A Glance at What You Will Do
Welcome guests with genuine warmth, energy and a smile, using their names where possible - you’re their first impression of W
Process guest check-ins/outs using OPERA, verifying identity, securing payment, and assigning rooms
Respond to questions, concerns, and requests using W service standards
Engage guests in meaningful conversation about their stay, the hotel, and local area like a true local
Log and follow up on guest requests, calls, and service issues & liaise with relevant teams to resolve guest concerns
Review billing discrepancies, post charges, and ensure accurate final accounts with next-level precision
Support Marriott Bonvoy enrollments and make guests feel like part of the Marriott International family
Bring our Whatever/Whenever brand culture to life with every guest interaction
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
💡 Quick Summary
Seeking a career-building opportunity? The Overnight Front Desk Agent position is now open for candidates interested in the Restaurants & Food Service sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Restaurants & Food Service is a plus.