Job Description
Posted 11/02/2026
Job Number 59130
Work type Permanent - Full Time
Posting End Date 11/03/2026
Ready for a new career adventure?
Bupa Merrimac is a charming care home in the heart of the Gold Coast. It is close to the local community with schools and shopping centres nearby. 10kms from the CBD, it consists of 98 beds, a with various care units such as dementia, respite, and palliative. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.
To learn more about our beautiful care home visit: Bupa Merrimac | Respite Care Gold Coast
About the Role
As the Admissions Coordinator referred to as a Customer Services Consultant (CSC) at Bupa you will play a pivotal role in welcoming and onboarding new residents into our Care Home. Working closely with the General Manager and the Centralized Admissions team, you will lead and continuously refine the end-to-end admissions journey, from initial enquiry through to arrival. You will be the primary point of contact for prospective residents and their families, conducting tours and facilitating a smooth transition into our home. A strong background in aged care sales will be highly advantageous. In addition, you will collaborate with our fellow CSC to support general administrative functions across all areas of the home's operations.
This role is a Permanent Part time 3 day a week role
No sponsorship available.
The Benefits
Discounts on Health Insurance, Home, Contents and Landlord Insurance, Car Insurance, Travel Insurance, Pet Insurance
VIVA Happier & Healthier - our employee wellbeing program. We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
Career development; You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it
Duties
Responsible for driving occupancy through the execution of local area marketing and admission activities and acting as a trusted single point of contact for current and future residents, family members and other lead source generators.
Management of resident administration including enquiries, admissions and maintaining occupancy targets
Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by been the key lead in handling enquiries and coordinating admissions.
General administration including document control, filing in line with Accreditation Agency Standards, customer service, reception etc
Implementation of organisational initiatives and community events as directed by the General Manager or Corporate Head Office
You will be responsible for manning the main reception desk and other tasks as directed by the General Manager
Skills and Experience
Previous experience gained in a similar role
Strong sales experience in the aged care sector an advantage
Intermediate to advanced skills across the MS Office Suite
Highly developed organisation and time management skills
The ability to solve problems independently
Excellent communication and interpersonal skills
Minimum of a Cert III in Business Administration or equivalent experience
An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes
Be at the Heart of It – your new team is ready to welcome you!
Just so you know, everyone will be required to complete pre-employment checks as part of the application process
At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.
We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.
We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.
Eligibility criteria and conditions apply
Job Number 59130
Work type Permanent - Full Time
Posting End Date 11/03/2026
Ready for a new career adventure?
Bupa Merrimac is a charming care home in the heart of the Gold Coast. It is close to the local community with schools and shopping centres nearby. 10kms from the CBD, it consists of 98 beds, a with various care units such as dementia, respite, and palliative. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.
To learn more about our beautiful care home visit: Bupa Merrimac | Respite Care Gold Coast
About the Role
As the Admissions Coordinator referred to as a Customer Services Consultant (CSC) at Bupa you will play a pivotal role in welcoming and onboarding new residents into our Care Home. Working closely with the General Manager and the Centralized Admissions team, you will lead and continuously refine the end-to-end admissions journey, from initial enquiry through to arrival. You will be the primary point of contact for prospective residents and their families, conducting tours and facilitating a smooth transition into our home. A strong background in aged care sales will be highly advantageous. In addition, you will collaborate with our fellow CSC to support general administrative functions across all areas of the home's operations.
This role is a Permanent Part time 3 day a week role
No sponsorship available.
The Benefits
Discounts on Health Insurance, Home, Contents and Landlord Insurance, Car Insurance, Travel Insurance, Pet Insurance
VIVA Happier & Healthier - our employee wellbeing program. We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
Career development; You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it
Duties
Responsible for driving occupancy through the execution of local area marketing and admission activities and acting as a trusted single point of contact for current and future residents, family members and other lead source generators.
Management of resident administration including enquiries, admissions and maintaining occupancy targets
Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by been the key lead in handling enquiries and coordinating admissions.
General administration including document control, filing in line with Accreditation Agency Standards, customer service, reception etc
Implementation of organisational initiatives and community events as directed by the General Manager or Corporate Head Office
You will be responsible for manning the main reception desk and other tasks as directed by the General Manager
Skills and Experience
Previous experience gained in a similar role
Strong sales experience in the aged care sector an advantage
Intermediate to advanced skills across the MS Office Suite
Highly developed organisation and time management skills
The ability to solve problems independently
Excellent communication and interpersonal skills
Minimum of a Cert III in Business Administration or equivalent experience
An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes
Be at the Heart of It – your new team is ready to welcome you!
Just so you know, everyone will be required to complete pre-employment checks as part of the application process
At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.
We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.
We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.
Eligibility criteria and conditions apply
💡 Quick Summary
Seeking a career-building opportunity? The Part time Business Administrator-Admissions Coordinator position is now open for candidates interested in the Customer Care sector. This role in Merrimac offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
