Job Description
About the role
In this role, you'll be at the heart of our mission, working closely with third-party suppliers to ensure the seamless delivery of our program. You'll assist in achieving HCF's objectives by liaising with both external and internal stakeholders, ensuring operational efficiency and member satisfaction. Your day-to-day tasks will include following up with members to ensure the program remains fit for purpose, coordinating member enquiries and complaints, and streamlining processes to meet service level agreements. You'll also have the opportunity to provide valuable input on program enhancements, expansions, and rationalisations, contributing to effective disease management and cost reduction.
About you
To excel in this role, you'll need strong project coordination skills, excellent organisational abilities, and proficiency in Excel. Your exceptional verbal and written communication skills, coupled with a clear customer focus, will help you identify and streamline processes for greater efficiency. You'll be a team player who takes personal accountability for your responsibilities and pays great attention to detail.
Desirable qualifications include an understanding of the external operating and regulatory environment, advanced presentation skills, MS Project skills, and a background in health promotion. Experience in call centres and claims processing will be an added advantage.
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1+32 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover over 1.+ million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Culture & Benefits
Purpose-driven passion
We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
50% subsidy on HCF hospital and/or extras cover
18 weeks of parental leave for all new parents
Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition - [email protected] to discuss.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
In this role, you'll be at the heart of our mission, working closely with third-party suppliers to ensure the seamless delivery of our program. You'll assist in achieving HCF's objectives by liaising with both external and internal stakeholders, ensuring operational efficiency and member satisfaction. Your day-to-day tasks will include following up with members to ensure the program remains fit for purpose, coordinating member enquiries and complaints, and streamlining processes to meet service level agreements. You'll also have the opportunity to provide valuable input on program enhancements, expansions, and rationalisations, contributing to effective disease management and cost reduction.
About you
To excel in this role, you'll need strong project coordination skills, excellent organisational abilities, and proficiency in Excel. Your exceptional verbal and written communication skills, coupled with a clear customer focus, will help you identify and streamline processes for greater efficiency. You'll be a team player who takes personal accountability for your responsibilities and pays great attention to detail.
Desirable qualifications include an understanding of the external operating and regulatory environment, advanced presentation skills, MS Project skills, and a background in health promotion. Experience in call centres and claims processing will be an added advantage.
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1+32 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover over 1.+ million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Culture & Benefits
Purpose-driven passion
We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
50% subsidy on HCF hospital and/or extras cover
18 weeks of parental leave for all new parents
Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition - [email protected] to discuss.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
💡 Quick Summary
Seeking a career-building opportunity? The Part Time Health Program Administrator position is now open for candidates interested in the Health Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
