Job Description
Partner Success Executive
Centrapay is a New Zealand payments platform building smarter, lower-cost ways for people and businesses to pay. We sit at the intersection of open banking and everyday retail, turning account-to-account payments into something practical, fast, and merchant-friendly.
Our flagship product, Payap, is a bank-to-bank mobile payments app that lets customers pay by scanning a QR code in-store, online, or at a self-service kiosk. Merchants benefit from faster settlement, lower acceptance costs, and no new hardware. Payap runs across existing EFTPOS, POS, kiosk, and e-commerce integrations on the Centrapay network.
We’re building more than a payment method. By combining payments with rewards and loyalty, we’re creating a new ecosystem that works better for merchants and feels better for customers.
About The Role
The Partner Success Executive role is designed for someone looking to build experience in sales, payments, fintech, and partnerships.
Working closely with the Channel Manager and wider commercial team, you’ll support Centrapay’s partners, helping them understand, implement and manage our solutions, and deliver great outcomes for their business customers.
This role is ideal for someone who enjoys working with people, learning how partnerships work in a real-world payments ecosystem, and wants to grow into a commercial leadership and/or channel management role.
What You'll Do
Partner Support & Relationship Building
Support day-to-day communication with partners
Help coordinate partner check-ins, updates, and follow-ups
Build trusted relationships
Partner Enablement
Help partners understand Payap and Centrapay’s value proposition
Assist partners with onboarding merchants, including documentation, training, and coordination with internal teams
Support partner sales teams with materials, FAQs, and basic product education
Cross-functional Coordination
Work with Sales, Product, and Technology teams to support partner needs
Help track partner requests, issues, and progress
Assist with launches, integrations, and partner-led initiatives
Reporting & Insights
Help maintain partner records, account notes, and activity tracking
Support reporting on partner activity, pipeline, and adoption
Gather partner feedback and share insights with the team
Requirements
Who we're looking for
3 years+ experience in customer success, account support, sales, or a related role
Interest in payments, fintech, or technology (experience helpful but not essential)
Strong communication and organisation skills
Comfortable working with multiple stakeholders
Willingness to learn and take feedback on board
Ability to manage tasks, follow processes, and meet deadlines
Why Join Us?
Be part of a fast-growing fintech shaping the future of payments
Work with a team that values innovation, collaboration and ambition
Competitive compensation, growth opportunities, and a chance to make a real impact
Benefits
We look after our people at Centrapay - a key focus is our culture and ensuring we create a positive and healthy work environment. We continuously look at ways to make improvements and regularly ask for employee feedback and input.
Your key benefits
We offer flexible working and aim to look after our people
Awesome office location at City Works Depot
6 weeks annual leave
A Macbook Pro
We have a down-to-earth, open culture that values inclusion
Our Working Holiday scheme allows you to work while travelling overseas
In-person and online social activities to keep you connected
Training and development opportunities
Sick leave from day one
Free health insurance via Southern Cross
Life insurance
Additional parental leave entitlements
For more information on Centrapay please visit https://centrapay.com/
Centrapay is a New Zealand payments platform building smarter, lower-cost ways for people and businesses to pay. We sit at the intersection of open banking and everyday retail, turning account-to-account payments into something practical, fast, and merchant-friendly.
Our flagship product, Payap, is a bank-to-bank mobile payments app that lets customers pay by scanning a QR code in-store, online, or at a self-service kiosk. Merchants benefit from faster settlement, lower acceptance costs, and no new hardware. Payap runs across existing EFTPOS, POS, kiosk, and e-commerce integrations on the Centrapay network.
We’re building more than a payment method. By combining payments with rewards and loyalty, we’re creating a new ecosystem that works better for merchants and feels better for customers.
About The Role
The Partner Success Executive role is designed for someone looking to build experience in sales, payments, fintech, and partnerships.
Working closely with the Channel Manager and wider commercial team, you’ll support Centrapay’s partners, helping them understand, implement and manage our solutions, and deliver great outcomes for their business customers.
This role is ideal for someone who enjoys working with people, learning how partnerships work in a real-world payments ecosystem, and wants to grow into a commercial leadership and/or channel management role.
What You'll Do
Partner Support & Relationship Building
Support day-to-day communication with partners
Help coordinate partner check-ins, updates, and follow-ups
Build trusted relationships
Partner Enablement
Help partners understand Payap and Centrapay’s value proposition
Assist partners with onboarding merchants, including documentation, training, and coordination with internal teams
Support partner sales teams with materials, FAQs, and basic product education
Cross-functional Coordination
Work with Sales, Product, and Technology teams to support partner needs
Help track partner requests, issues, and progress
Assist with launches, integrations, and partner-led initiatives
Reporting & Insights
Help maintain partner records, account notes, and activity tracking
Support reporting on partner activity, pipeline, and adoption
Gather partner feedback and share insights with the team
Requirements
Who we're looking for
3 years+ experience in customer success, account support, sales, or a related role
Interest in payments, fintech, or technology (experience helpful but not essential)
Strong communication and organisation skills
Comfortable working with multiple stakeholders
Willingness to learn and take feedback on board
Ability to manage tasks, follow processes, and meet deadlines
Why Join Us?
Be part of a fast-growing fintech shaping the future of payments
Work with a team that values innovation, collaboration and ambition
Competitive compensation, growth opportunities, and a chance to make a real impact
Benefits
We look after our people at Centrapay - a key focus is our culture and ensuring we create a positive and healthy work environment. We continuously look at ways to make improvements and regularly ask for employee feedback and input.
Your key benefits
We offer flexible working and aim to look after our people
Awesome office location at City Works Depot
6 weeks annual leave
A Macbook Pro
We have a down-to-earth, open culture that values inclusion
Our Working Holiday scheme allows you to work while travelling overseas
In-person and online social activities to keep you connected
Training and development opportunities
Sick leave from day one
Free health insurance via Southern Cross
Life insurance
Additional parental leave entitlements
For more information on Centrapay please visit https://centrapay.com/
💡 Quick Summary
Seeking a career-building opportunity? The Partner Success Executive position is now open for candidates interested in the Remote Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.