Job Description
Erie Family Health Center is looking for an energetic, friendly, compassionate, team-oriented, responsible, innovative, individual to join our Patient Access Center! The Patient Access Team Leader supervises Patient Access Representatives (PAR) and is responsible for the delivery of excellent customer.
Responsibilities
• Responsible for the delivery of excellent customer service by enduring customer service standards are consistently met
• Monitors direct reports KPIs to ensure they are meeting the daily, weekly, monthly metric requirements
• Coach and develop PARs on daily basis and complete monthly performance reviews
• Attends meetings, as needed, with other department and sites to review and discuss new processes or trainings
• Able to work evenings (up to 7 pm) and weekends (9 am to 2 pm) as needed
• Answers telephone inquiries, schedules appointments, verifies insurance eligibility, and updates patient information in CPS
Requirements
• Minimum High School Diploma or equivalent required
• 1 + years experience as a Patient Access Representative/Specialist or equivalent experience
• Ability to work in a fast pace environment
• Great attendance and overall reliability
• Excellent understanding of AIDET and service excellence
Hybrid Work from Home Opportunity!After successful completion of your introductory period of 4-6 months, training and meeting applicable metrics; the opportunity to work from home 2 -3 times a week may be available.
Only Chicagoland area candidates will be considered
Responsibilities
• Responsible for the delivery of excellent customer service by enduring customer service standards are consistently met
• Monitors direct reports KPIs to ensure they are meeting the daily, weekly, monthly metric requirements
• Coach and develop PARs on daily basis and complete monthly performance reviews
• Attends meetings, as needed, with other department and sites to review and discuss new processes or trainings
• Able to work evenings (up to 7 pm) and weekends (9 am to 2 pm) as needed
• Answers telephone inquiries, schedules appointments, verifies insurance eligibility, and updates patient information in CPS
Requirements
• Minimum High School Diploma or equivalent required
• 1 + years experience as a Patient Access Representative/Specialist or equivalent experience
• Ability to work in a fast pace environment
• Great attendance and overall reliability
• Excellent understanding of AIDET and service excellence
Hybrid Work from Home Opportunity!After successful completion of your introductory period of 4-6 months, training and meeting applicable metrics; the opportunity to work from home 2 -3 times a week may be available.
Only Chicagoland area candidates will be considered
💡 Quick Summary
Seeking a career-building opportunity? The Patient Access Team Leader (Hybrid) position is now open for candidates interested in the Health Jobs sector. This role in Chicago offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
