Job Description
Clerical / Administrative Duties Open mail and distribute as appropriate and follow protocols for insurance reports, disability reports etc. Processing the requests from subject request forms submitted by the patients Able to do EMIS tasks and general tasks given by seniors / Manager / Clinicians Request repeat prescriptions following practice protocol Scan hospital and clinic letters and results into patients medical records. Processing documents from workflow and forwarding to appropriate clinician (Training is provided). Complete new patient registrations.
Assist with record management for deduction of patient records and preparing new patient records for filling / Amalgamations. Call & Recall patients for chronic disease management , smear tests, vaccinations as required. Reception Duties Greeting and receiving patients and visitors in a courteous and helpful manner Ensure that the reception area is not left unattended at any time Monitor and maintain the display areas of reception updating information for surgery and other local resources as necessary Answer the telephone and take messages accurately, passing messages to the appropriate person in a timely manner Phone hospitals to obtain patients results and follow up appointments. Deal with routine verbal information, requests from patients and other callers in person and on the telephone Take the initiative by solving problems or passing them on as appropriate Book appropriate appointments / triages for patients, either on the telephone or in person, with the doctor and nurse Keep patients informed of the reason why surgeries are running late when appropriate Project a positive and professional image of the practice and report any problems as necessary Handle difficult patients professionally by understanding the practice complaints procedure, explaining this to the patient and passing on the necessary information to the practice manager Be aware of contacts and relationships with relevant community / local organizations for patients information and provide this information to patients as requested To be familiar with practice protocols for emergency procedures e.g.: fire, security, clinical and computer, and refer problems on immediately Receive, check and sign for incoming deliveries for equipment, stationery and vaccines etc.
Receive and deal with specimens from patients promptly, checking details and storing them in fridge ready for collection by courier Produce posters / Information sheets and laminate, for patients and users of building General Duties At the end of your shift, leave the reception area tidy and ready for your colleagues. Pass information regarding unsolved or urgent problems / Queries to your colleagues or seniors Log out of computers and telephones on reception, back admin office. Undertaking any other duties as and when necessary Maintain supplies of stationery available in reception area. Accept delivery of vaccines as per practice protocol.
Assist with record management for deduction of patient records and preparing new patient records for filling / Amalgamations. Call & Recall patients for chronic disease management , smear tests, vaccinations as required. Reception Duties Greeting and receiving patients and visitors in a courteous and helpful manner Ensure that the reception area is not left unattended at any time Monitor and maintain the display areas of reception updating information for surgery and other local resources as necessary Answer the telephone and take messages accurately, passing messages to the appropriate person in a timely manner Phone hospitals to obtain patients results and follow up appointments. Deal with routine verbal information, requests from patients and other callers in person and on the telephone Take the initiative by solving problems or passing them on as appropriate Book appropriate appointments / triages for patients, either on the telephone or in person, with the doctor and nurse Keep patients informed of the reason why surgeries are running late when appropriate Project a positive and professional image of the practice and report any problems as necessary Handle difficult patients professionally by understanding the practice complaints procedure, explaining this to the patient and passing on the necessary information to the practice manager Be aware of contacts and relationships with relevant community / local organizations for patients information and provide this information to patients as requested To be familiar with practice protocols for emergency procedures e.g.: fire, security, clinical and computer, and refer problems on immediately Receive, check and sign for incoming deliveries for equipment, stationery and vaccines etc.
Receive and deal with specimens from patients promptly, checking details and storing them in fridge ready for collection by courier Produce posters / Information sheets and laminate, for patients and users of building General Duties At the end of your shift, leave the reception area tidy and ready for your colleagues. Pass information regarding unsolved or urgent problems / Queries to your colleagues or seniors Log out of computers and telephones on reception, back admin office. Undertaking any other duties as and when necessary Maintain supplies of stationery available in reception area. Accept delivery of vaccines as per practice protocol.
💡 Quick Summary
Seeking a career-building opportunity? The Patient Advisor position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.
